Summary
Overview
Work History
Education
Skills
Timeline
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Elli Cloutier

Meriden,CT

Summary

Energetic Barista Focused on increasing team productivity while meeting exacting standards for presentation and taste. Accomplished multitasker with disciplined approach. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

1
1
year of professional experience

Work History

Barista Shift Lead

Loose Leaf Boba
02.2022 - 08.2023
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Memorized ingredients and recipes for wide variety specialty drinks.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Monitored customer feedback to improve barista performance and customer service.
  • Monitored food inventory and supplies to prevent waste.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Used POS system to accurately enter orders and process payments.
  • Learned special recipe items and seasonal offerings to best meet customer needs.

Crew Shift Lead

Pokemoto
02.2022 - 08.2023
  • Distributed necessary tasks and duties during each shift.
  • Supervised team members and oversaw effective and efficient completion of job duties.
  • Quickly and efficiently resolved complaints and escalated issues.
  • Set performance goals for individual team members and created reward systems and contests.
  • Monitored food inventory and supplies to prevent waste.
  • Maximized team productivity by expertly delegating tasks to kitchen staff.
  • Served consistent portions following recipes and control standards.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Collaborated with team members to complete orders.
  • Took orders, prepared meals, and collected payments.
  • Became familiar with products to answer questions and make suggestions.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Operated register to process payments and collect cash payment for order totals.
  • Trained new employees by demonstrating tasks and coaching during daily activities.
  • Checked and restocked utensils and condiments in appropriate locations for guests.
  • Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Packaged menu items into bags or trays and placed drink orders into carriers.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Prepared salads, soups and bowls for customers.
  • Hand wash dishes in a timely manner.

Education

High School Diploma -

Francis T. Maloney High School
Meriden, CT
06.2023

Skills

  • Anticipating Problems
  • Efficient Service
  • Storage Organization
  • Barista Training
  • Customer Service
  • Food and Beverage Service
  • Beverage Preparation
  • Suggestive Selling
  • Adaptable and Flexible

Timeline

Barista Shift Lead

Loose Leaf Boba
02.2022 - 08.2023

Crew Shift Lead

Pokemoto
02.2022 - 08.2023

High School Diploma -

Francis T. Maloney High School

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Elli Cloutier