Elli Hurst
Morgantown,WV
Summary
Dynamic and compassionate professional with extensive experience with children and families, excelling in child development and behavior management. Proven ability to foster positive learning environments and build relationships with parents. Skilled in documentation and reporting, while actively listening to children's needs to provide emotional support and stability. Skilled in genuine love for the children I work with and showing empathy, kindness, and compassion for what I do. Also currently being educated in genuine desire to help others overcome addiction and building problem solving skills while also displaying empathy.
Overview
3
3
years of professional experience
Work History
Assistant Teacher
Bright Horizons
Morgantown, WV
09.2024 - Current
- Completed daily reports, meal count sheets, and attendance logs.
- Oversaw 4-15 children in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported children's physical, mental, and social development using classroom games and activities.
- Supervised play time, meals, and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Support children emotionally and engaging with them
- Changed diapers, fed bottles, and helped with nap times
Receptionist
Center for Dermatology
Martinsburg, WV
05.2024 - Current
- Confirmed appointments, communicated with at least 20 patients a day, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new patients and securing paperwork completion.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Babysitter
Care.com Inc
Hancock, MD
04.2024 - 08.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with child and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well being of child.
- Prepared healthy, age appropriate snacks and meals at least twice a day.
- Reassured children when upset providing emotional support and stability.
- Offered emotional support by actively listening to children''s concerns and responding empathetically while fostering their problem solving abilities.
- Promoted healthy habits by preparing nutritious meals and snacks for child daily.
- Ensured cleanliness and hygiene by organizing children's living and play areas.
- Maintained open communication with parents about daily activities, behaviors, and concerns.
- Facilitated creative play and crafts to stimulate imagination and fine motor skills.
- Implemented reward system for chores and homework, motivating positive behavior.
- Provided support and guidance to child in conflict resolution.
Pool Attendant
Yogi Bear Jellystone Park
Williamsport, PA
05.2023 - 08.2023
- Provided exceptional customer service to all guests, addressing their needs and concerns promptly.
- Assisted in the maintenance of clean facilities, ensuring a healthy environment for patrons.
- Assisted in setting up and breaking down equipment for special events held at the pool area.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Boosted guest satisfaction, providing warm welcomes and addressing inquiries with professionalism.
- Educated guests on water safety, contributing to safer swimming environment.
- Improved pool area's cleanliness and hygiene by executing regular cleaning schedules.
- Reduced risk of pool-related accidents with proactive monitoring of swimmer behaviors.
- Scanned main areas to monitor for any safety risks.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Monitored the water slide and let guests know when it was safe to go down
- Followed instructions when notified to catch a child at the bottom of the slide
Private Babysitter
Private Home
Martinsburg, WV
04.2023 - 08.2023
- Developed strong relationships with both parents and children, fostering trust and open communication.
- Collaborated with parents to ensure consistency in childcare approach between home and babysitter settings.
- Maintained a clean, organized, and safe home environment for child under care.
- Established a consistent daily routine for the child, promoting healthy habits and time management skills.
- Communicated positively with child and guardians.
- Reassured child when upset providing emotional support and stability.
- Read stories, sang songs and facilitated creative play.
- Encouraged children's emotional and social development.
- Prepared bottles during feeding times
- Changed diapers every 2-3 hours
- Helped with nap times
Education
Bachelor of Social Work - Social Work
West Virginia University
Morgantown, WV05.2027
Addiction Studies - Addiction Counseling
West Virginia University
Morgantown, WV05.2027
High School Diploma -
Spring Mills High School
Martinsburg, WV05.2023
Skills
- Parent-teacher communication
- Behavior management
- Oral communication
- Professional development
- Parent and caregiver relations
- Relationship building
- Positive learning environment
- Child development
- Active listening
- Multitasking Abilities
- Documentation and reporting
- Teamwork and collaboration
- Empathetic listening
Accomplishments
- Documented and resolved child issues which resulted in better trust and communication with parents
- Collaborated with team of coworkers in the development of children
- Achieved patient problems through effectively helping with guiding patient through it and displaying kindness
- Achieved 1st place in Social Studies County fair in 6th grade
- Achieved Summa Cum Laude
- Graduated High school with 3.8 GPA
Timeline
Assistant Teacher
Bright Horizons
09.2024 - Current
Receptionist
Center for Dermatology
05.2024 - Current
Babysitter
Care.com Inc
04.2024 - 08.2024
Pool Attendant
Yogi Bear Jellystone Park
05.2023 - 08.2023
Private Babysitter
Private Home
04.2023 - 08.2023
Bachelor of Social Work - Social Work
West Virginia University
Addiction Studies - Addiction Counseling
West Virginia University
High School Diploma -
Spring Mills High School