Elli Lantz
Hastings
Summary
Dedicated manager with a proven track record in customer service and process improvement. Known for training teams to achieve operational efficiency and enhance guest satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Manager
Culvers
Saint Augustine, FL
04.2025 - Current
- Oversaw daily operations, ensuring adherence to quality standards and efficient service delivery.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Managed inventory levels, optimizing stock management and minimizing waste.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Team Trainer
Culvers
Canton, OH
06.2021 - 05.2025
- Developed and delivered training programs to enhance team performance and operational efficiency.
- Facilitated onboarding sessions for new employees, ensuring knowledge of company policies and procedures.
- Monitored and evaluated team member progress, providing constructive feedback to promote development.
- Implemented best practices for customer service, resulting in improved guest satisfaction scores.
- Fostered a positive team environment through mentorship and support initiatives for staff members.
Education
High School Diploma -
Jackson High School
Massillon05-2024
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Conflict resolution
Certification
ServSafe Food Handling
Timeline
Manager
Culvers
04.2025 - Current
Team Trainer
Culvers
06.2021 - 05.2025
High School Diploma -
Jackson High School