Ellia Gibson
Marblehead
Summary
Motivated and detail‑oriented student with strong customer service skills and a proven record of reliability in retail, hospitality, and social media roles. Recognized for clear communication, efficient workflow support, and building positive customer relationships. Brings initiative, leadership in training and content creation, and a consistent drive to exceed expectations in fast‑paced environments.
Overview
3
3
years of professional experience
Work History
Ice Cream Server
Scoop
Marblehead, MA
05.2023 - Current
- Delivered exceptional customer service by engaging with guests and answering inquiries about menu items.
- Handled inventory management, restocking supplies, and minimizing waste during peak hours.
- Collaborated with team members to streamline workflow processes, improving overall service efficiency.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Processed sales transactions for cash, debit, and credit purchases.
Retail Worker
Hunt and Gather
Marblehead, MA
09.2025 - 02.2026
- Operated point-of-sale systems efficiently, ensuring timely transactions and customer satisfaction.
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Resolved customer complaints promptly to maintain high levels of service quality and loyalty.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Supported store growth by photographing new arrivals, creating on‑brand social media content, and helping manage posts that increased customer engagement and brought more shoppers into the boutique.
Restaurant Hostess
Boston Yacht Club
Marblehead, MA
05.2024 - 05.2025
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science -
University of Tampa
Tampa, FL05-2030
High School Diploma -
Marblehead High School
Marblehead, MA06-2026
Skills
- Dependable and responsible
- Customer service
Timeline
Retail Worker
Hunt and Gather
09.2025 - 02.2026
Restaurant Hostess
Boston Yacht Club
05.2024 - 05.2025
Ice Cream Server
Scoop
05.2023 - Current
Bachelor of Science -
University of Tampa
High School Diploma -
Marblehead High School
Awards
- National Honors Society, May 2025-Current
- National Spanish Honors Society, May 2024- Current
- 50+ Hours of Volunteering and Community Service
- Certificate of Excellence in Mathematics, (2023, 2024)
- Certificate of Excellence in Biology (2023)