Ellianna Molina McDonald
MolinaLens LLC
Louisville,KY
1
Certification
5
years of professional experience
Goal-oriented professional with a strong background in customer service and team management. Proven ability to enhance team productivity and resolve customer inquiries efficiently.
Work History
Supervisor
4 Months- Supervised daily operations, ensuring team adherence to company policies and procedures.
- Trained and developed staff on customer service best practices and product knowledge.
- Monitored inventory levels, coordinating restocking efforts to meet sales demands.
- Implemented visual merchandising standards to enhance store presentation and customer experience.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
Entrepreneur
3 Years 11 Months- Mentored junior team members, fostering professional development and enhancing team performance.
- Captured high-quality images for diverse projects, enhancing visual storytelling and client engagement.
- Collaborated with clients to understand vision, ensuring alignment with creative goals throughout the process.
- Utilized advanced photography equipment and editing software to produce polished final products.
- Trained junior photographers on techniques, equipment handling, and best practices in photography.
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
Boat Rental Associate
1 Year 2 Months- Conducted safety briefings for customers prior to boat usage, promoting compliance and safety awareness.
- Assisted customers with booking and rental inquiries to enhance service experience.
- Maintained inventory of boats and equipment to ensure availability and readiness for rentals.
- Maintained composure and focus while working in extreme 100-degree weather conditions.
Host/Server
4 Months- Provided exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed reservations and seating arrangements to optimize table turnover and enhance guest flow.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Assisted in training new staff on restaurant procedures and customer service standards.
Crew Member
9 Months- Provided exceptional customer service by efficiently taking orders and addressing customer inquiries.
- Assisted in training new crew members on operational procedures and customer service protocols.
- Operated kitchen equipment safely, meeting food safety standards consistently.
- Maintained cleanliness of workstations, ensuring compliance with health regulations.
Education
High School Diploma
- Judge O'Flahterty Scholarship Recipient
- Relevant Coursework: Criminal Justice & Certified Nationally/State
- Professional Development: Criminal Justice
- Extracurricular Activities: Sports Photographer, Internship w/ Athletic Department, Varsity Soccer
- Elected to Student Representative for SGA (Student Government Association in 24-25
Skills
Customer service
Staff management
Training and mentoring
Employee motivation
Attention to detail
Decision-making
Complex Problem-solving
Problem-solving
Photography editing
Photo editing
Team collaboration
Certification
- National and State Certified In Criminal Justice
(A NOCTI certification is an industry-backed credential that measures and proves a student's or worker's technical skills in a specific career path.)
Timeline
Supervisor
Urban Planet
06.2026 - CurrentRead More
Boat Rental Associate
GoBoat
07.2025 - 09.2026Read More
Host/Server
Rustico - Alexandria
04.2023 - 08.2023Read More
Entrepreneur
MolinaLens LLC
11.2022 - CurrentRead More
Crew Member
McDonald's
05.2021 - 02.2022Read More
Alexandria City High School
High School Diploma
Read More