Ellicia M. Metschke
Summary
Detail-oriented Patient Access Supervisor with extensive medical background and strong work ethic. Well-versed in Meditech registration functions and excellent at identifying needs and concerns to improve overall service.
Overview
12
12
years of professional experience
Work History
Patient Access Supervisor
Avera St Anthony's & Avera Creighton Hospital
04.2021 - Current
- Perform supervisory duties including hiring, training, evaluating and the day-to-day management of the Patient Access team
- Ensure high quality service for patients and accuracy of information affecting both pre and post visit
- Measure and monitor progress toward expectations and targets
- Responsible for adequate staffing for shifts at both locations
- As Compliance Officer for St Anthony's, ensure organizational processes comply with government regulations
Admissions Representative
Avera St. Anthony's Hospital And Avera Medical Group
12.2013 - Current
- Greet and register patients for clinic and outpatient appointments and procedures, accurately enter patient demographics and insurance information, verify insurance eligibility, collect co-pays and POC payments, direct patients and visitors, practice extreme confidentiality in and outside of facility, as a Super User- answer questions and assist teammates as needed.
Studio B Photography
03.2011 - 12.2013
- Assisted photographer on location with school activity and wedding pictures, scheduled appointments, took customer orders, received packages and assembled customer orders, ordered office supplies, ordered and tracked frame inventory, prepared weekly deposits, input customer information using Quickbooks, carried out opening and closing procedures.
Education
Associate of Applied Science - Business Information Technology
Southeast Community College
Skills
- Process Improvement
- Patient Contact
- Phone and Email Etiquette
- Electronic Health Records Systems
- Organization and Time Management
- Customer Satisfaction
- Insurance Company Knowledge
- Insurance Verification
- Patient Registration
- Regulatory Compliance
Timeline
Patient Access Supervisor
Avera St Anthony's & Avera Creighton Hospital
04.2021 - Current
Admissions Representative
Avera St. Anthony's Hospital And Avera Medical Group
12.2013 - Current
Studio B Photography
03.2011 - 12.2013
Associate of Applied Science - Business Information Technology
Southeast Community College
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