Ellie Bruce
Spokane,WA
Summary
I am a motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. I have experience stepping into roles and quickly making positive changes to drive company success and am focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. I am an attentive employee with 8 years of experience guiding top-quality talent. I have managed staff by continually assessing sales performance, maintaining accountability while consistently fostering superior customer service standards and coaching team members to address customer concerns and communicate with tact and diplomacy.
Overview
5
5
years of professional experience
Work History
Bartender
Big Foot Bar and Grill
Spokane , WA
2023.04 - Current
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Upsold customers from shelf to premium brands to help boost sales.
- Balanced daily registers and generated sales reports for management.
- Collected and organized daily till totals and tips.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Trained new bartenders on drink preparation and upselling techniques.
Bartender
Fast eddies restaurant
Spokane , WA
2021.09 - 2024.02
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Resolved customer complaints in a professional manner.
Assistant Manager
tillys
Porter Ranch , CA
2019.07 - 2021.04
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Completed inventory audits to identify losses and project demand.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Supported sales management initiatives to optimize business development.
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
Education
High School Diploma -
University High School
Spokane Valley, WA12.2017
Skills
- Product and service knowledge
- Sales monitoring
- Business development understanding
- Training and development
- Marketing tactics
- Project management abilities
- Microsoft Office expertise
- Graphic and Media Design
- Retail operations management
- Merchandising
- Retail Space Planning
- Payroll Knowledge
References
REFERENCES
- Richard Drury (509)953-9705
- Dawn Olson (509)720-6104
- Dallas Matuzseck (509)951-5304
- Jason Stadler (509)385-7332
- Angelo Aquiler (805)889-7657
Timeline
Bartender
Big Foot Bar and Grill
2023.04 - Current
Bartender
Fast eddies restaurant
2021.09 - 2024.02
Assistant Manager
tillys
2019.07 - 2021.04
High School Diploma -
University High School
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