Ellie Capatina
Northfield,MN
Summary
Customer service worker with a proven track record at Champion Sports, can resolve conflicts and anticipate customer needs. Skilled in decision making and time management. I excel in fast paced environments, ensuring positive service and satisfaction. My experience as a Supervisor at Dundas Dome further displays my leadership abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Champion Sports
05.2024 - Current
I open and close the store independently, juggle lots of different customer requests, and anticipate customer needs. Our store motto is: “Don’t sit behind the desk.”!
Supervisor
Dundas Dome
11.2023 - Current
I am trusted to open, close, and operate the facility without supervision. I manage different activities & events such as parties, markets, etc, while troubleshooting problems.
Culinary Aide
Benedictine Living Community
10.2022 - 05.2023
I developed patience and attention to detail while caring for residents with dementia and other health issues. I was also responsible for following facility regulations while serving residents their meals.
Education
Northfield High School
Northfield, MN06-2025
Skills
- Customer service
- Decision-making
- Active listening
- Critical thinking
- Conflict resolution
- Customer complaint resolution
- Goal oriented
- Time management
- Adaptability and flexibility
Awards
-Academic Letter (Junior, Senior)
-AP Scholar With Honors (Junior)
-National Honors Society (Junior, Senior)
-National Honors Society Zero Hunger Award and Ambassador (Junior)
-Honor Roll (Freshman-Senior)
-National Rural and Small Town Recognition Program (Senior)
-Softball all Conference (Junior)
Timeline
Customer Service Representative
Champion Sports
05.2024 - Current
Supervisor
Dundas Dome
11.2023 - Current
Culinary Aide
Benedictine Living Community
10.2022 - 05.2023
Northfield High School
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