Ellie Carr CPCU ARM
Tampa,FL
Summary
Results-driven professional who provides clients with tailored solutions to meet insurance needs. Successfully establishes relationships with agency partners and delivers quality service. Agile individual with excellent communication and customer service skills. Skilled in risk based underwriting, holistic risk management and guideline analysis.
Overview
9
9
years of professional experience
Work History
Personal Lines Producer
Burns & Wilcox
04.2024 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs. Specializing in High Net worth risks.
- Maintained a high level of expertise in personal lines insurance products through regular training sessions and industry certifications, ensuring accurate representation of policy offerings to clients.
- Enhanced productivity by leveraging advanced CRM systems to track leads, manage contacts, and monitor sales performance metrics.
- Evaluated existing client policies during annual reviews to ensure continued alignment with their evolving financial goals and risk exposures.
- Facilitated agency presentations to raise awareness about personal lines insurance products and services offered by the company.
Underwriter II / Senior Underwriter
Citizens Property Insurance
09.2020 - 04.2024
- Provide technical advice, training and support to agents and other internal partners
- Handle escalated underwriting errors to conclusion
- Work with Product Development and Policy Procedure and Governance teams to create internal and external communications and procedures and review the accuracy of published guidelines to accommodate legislative changes
- Research, create and deliver calibration presentations to internal and external underwriters driving consistency and process management changes
- Mentor a team of 11 underwriters providing guidance on risk based underwriting decisions, guideline review, production and quality evaluations, performance review and coaching
- Corporate representation for the organization on litigated claims
- Design and Deliver the New Hire training programs
- Subject Matter Expert - Learning and Development, Risk Based Underwriting, High Value Dwellings
- Mentored junior underwriters, fostering their professional growth and enhancing team performance.
- Streamlined underwriting processes for increased efficiency and faster turnaround times.
- Effectively managed high-risk accounts by monitoring performance metrics and implementing timely corrective actions as needed.
Client Engagement & Underwriting
UPC Insurance
02.2020 - 09.2020
- Developed and implemented client engagement strategies to ensure customer satisfaction
- Review and underwrite Property & Casualty policy applications
- Provided expert guidance on product offerings tailored specifically towards clients' needs.
- Mentored junior staff members to elevate their skills development while enhancing overall team performance.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Personal Lines Producer
USG Insurance
11.2019 - 02.2020
- Assess new business submissions and negotiate terms and pricing through selection of the most appropriate market
- Guide and educate agents on guidelines and insurer appetite
- Explain in detail insurance coverages and breakdown difficult to understand contractual language to non-expert level
- Develop and facilitate strategic partnerships with large and small agency groups.
Senior Underwriting Associate
Burns & Wilcox
02.2015 - 11.2019
- Review applications for insurance and place with the appropriate market using knowledge of guidelines and carrier risk appetite
- Underwrite High Value (Authority up to $30mil), High Risk, Builders Risk, Farm and Ranch, Watercraft, Umbrella and CPL policies
- Specializing in high-net-worth clients and coastal applicants
- Maintain binding authority for over 20 Personal Lines contracts by meeting Loss Ratio / Binding percentage goals
- Designed tailored insurance solutions for clients based on their unique needs and risk profiles.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Education
Bachelor of Arts - Law
University of The West of England
Bristol06.2007
Skills
- Policy analysis
- Holistic risk based underwriting
- Cross-selling techniques
- Product Knowledge
- Customer Needs Assessment
- Risk Management
Licenses & designations
- 20-44 Personal Lines Agent License,
- Chartered Property and Casualty Underwriter
- Associate in Risk Management
- Associate in Personal Insurance
- Associate in Insurance Services
Timeline
Personal Lines Producer
Burns & Wilcox
04.2024 - Current
Underwriter II / Senior Underwriter
Citizens Property Insurance
09.2020 - 04.2024
Client Engagement & Underwriting
UPC Insurance
02.2020 - 09.2020
Personal Lines Producer
USG Insurance
11.2019 - 02.2020
Senior Underwriting Associate
Burns & Wilcox
02.2015 - 11.2019
Bachelor of Arts - Law
University of The West of England
Similar Profiles
Mildred "Milly" MancillaMildred "Milly" Mancilla
Personal Lines Underwriter at Burns & WilcoxPersonal Lines Underwriter at Burns & Wilcox
Trinity CooperTrinity Cooper
Associate Underwriter at Burns & WilcoxAssociate Underwriter at Burns & Wilcox
Jessica JonesJessica Jones
Underwriter at Burns & WilcoxUnderwriter at Burns & Wilcox
GARRETT MILLERGARRETT MILLER
Associate Broker at Burns & WilcoxAssociate Broker at Burns & Wilcox
Holly AntunesHolly Antunes
Guest Service Agent, Host, Coordinator, Trainer at Walt Disney World ResortGuest Service Agent, Host, Coordinator, Trainer at Walt Disney World Resort