
Experienced team leader recognized for promoting efficiency and incorporating new ideas in the workplace; known for constantly working to improve processes and outcomes. Acknowledged for adhering to confidentiality laws and taking initiative with a positive, professional attitude; recognized as dedicated, focused, and a leader that works well under difficult circumstances. Eager and ambitious to learn new skills that can be used to benefit your organization; known for mastering new skills quickly as well as excellent comprehension and retention.
Duties include managing customer service and confidently handling difficult citizens with tact and professionalism in-person and telephonically; maintaining comprehensive knowledge of community, municipal, and internal resources to direct citizens appropriately; skillfully writing technical reports and court documents; and effectively multitasking and managing data entry using various classified databases including APSIN, NCIC, and RMS while ensuring accuracy and attention to detail.