Ellie Goates
Salt Lake City,UT
Summary
i’m 17 and currently enrolled in ctec! i love hair so much and eventually want to do extensions and open my own salon. i go to olympus high school during the day and will graduate next year. i’ve worked at swig doing customer service and making drinks! i stopped working there this time last year to work as a receptionist at Dream Gymnastics! i work with all the customers again and take payments and phone calls and do scheduling!
Overview
2
2
years of professional experience
Work History
Receptionist
Dream Gymnastics
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered phone promptly and directed incoming calls to correct offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Swig
Swig
06.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Cosmetology - Hair
Canyons Technical Institute
825 E 9085 S Sandy, UT 84094 United StatesSkills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Data inputting
- Typing speed
- Tech-Savvy
- Basic accounting
- Technical support
- Front desk operations
- Phone etiquette
- Reception desk management
- Calm demeanor
- Meticulous and organized
- Office supply inventory control
- Customer service
- Attention to detail
- Call answering and routing
- Payment processing
- Courteous and professional
- Computer proficiency
Timeline
Receptionist
Dream Gymnastics
09.2024 - Current
Swig
Swig
06.2023 - 12.2023
Cosmetology - Hair
Canyons Technical Institute
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