Ellie Harper
Elbert,CO
Summary
Escrow Assistant at Empire Title of Colorado Springs, skilled in client relationship building and document preparation. Achieved timely fund disbursement and ensured accuracy in closing processes. A detail-oriented team player, I excel in effective communication and thrive in fast-paced environments, consistently enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Escrow Assistant
Empire Title of Colorado Springs
Colorado Springs, CO
10.2020 - Current
- Assisted customers with the escrow process, including answering questions and providing documentation.
- Prepared forms for real estate transactions, such as deeds, title documents, and other legal documents.
- Maintained accurate records of all escrow accounts and transactions.
- Resolved issues related to escrow accounts by communicating with customers, and lenders.
- Coordinated with attorneys, lenders, buyers, sellers, title companies, real estate agents, and others involved in the transaction.
- Verified funds received were sufficient to cover closing costs prior to the closing date.
- Provided customer service through phone calls or emails, promptly and professionally.
- Collaborated with team members to ensure all aspects of an escrow are completed accurately.
- Monitored the progress of each transaction from beginning to end, ensuring timely completion.
- Put together closing statements for the buyer and seller review.
- Reviewed files, records, and other documents to obtain information or respond to requests.
- Reviewed title commitments to ensure the accuracy of information before closing.
Post Closer
Legacy Title Group
Colorado Springs, CO
11.2019 - 07.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Assisted in maintaining the office supplies inventory by checking stock to determine inventory levels, anticipating needed supplies, placing orders for supplies, and verifying the receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents, as requested.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Ensured timely disbursement of funds post-closing in accordance with agreements.
- Provided training assistance to new team members as needed.
- Verified title insurance policies were issued in accordance with loan requirements.
- Monitored post-closing department performance metrics such as turn times, document delivery dates.
- Disbursed funds, cut checks, and mailed out documents.
Education
High School Diploma -
Elbert High School
Elbert, CO05-2018
Skills
- Scheduling
- Funds Disbursement
- Client Relationship Building
- Contract Review
- Document Preparation
- Deadline-Oriented
- Attention to Detail
- Team Player
- Coachable
- Effective communication
Notary Public
- I have my Notary Public for the state of Colorado
Timeline
Escrow Assistant
Empire Title of Colorado Springs
10.2020 - Current
Post Closer
Legacy Title Group
11.2019 - 07.2020
High School Diploma -
Elbert High School
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