Ellie Hernandez
Orange,CA
Summary
I am a positive and friendly college student with years of experience working in food preparation, retail, and healthcare settings with proven ability to work efficiently while still ensuring customer satisfaction. I am seeking to advance my skills as I work to support myself through college towards a career in hospital administration.
Overview
4
4
years of professional experience
Work History
Starbucks Barista/ Guest Service Advocate
Target
11.2021 - 06.2023
- Pleasantly interacted with customers to promote fun, positive environment.
- Monitored, directed, and prioritized all store front end activities in a fast paced, high volume traffic retail environment.
- Ensured proper scheduling of breaks and meal periods.
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction.
- Cleaned counters, machines, utensils and seating areas daily.
- Responded to customer inquiry and complaints.
Patient Access Representative
Providence Saint Joseph Medical Center
06.2021 - 11.2021
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Crew Member
McDonald's
06.2019 - 10.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
Education
Associate of Science - Psychology
Santiago Canyon College
Orange, CA06.2024
Associate of Arts - Liberal Arts And Sciences
Santiago Canyon College
Orange, CA06.2024
High School Diploma -
Rosary Academy
Fullerton, CA05.2021
Skills
- Adaptive and creative
- Food Preparation and safety
- Flexible and dependable
- Leadership training
- Problem solving
- Excellent customer service
Accomplishments
- Often placed in a Head Cashier position during high-volume hours to efficiently move the lines while providing friendly interaction, handling conflict, and troubleshooting issues with cash register and other equipment.
- Received a Certificate of Excellence from my Executive Team Lead and Store Director for outstanding guest service.
- Accepted the role of Team Trainer to mentor new employees during their onboarding process.
Timeline
Starbucks Barista/ Guest Service Advocate
Target
11.2021 - 06.2023
Patient Access Representative
Providence Saint Joseph Medical Center
06.2021 - 11.2021
Crew Member
McDonald's
06.2019 - 10.2019
Associate of Science - Psychology
Santiago Canyon College
Associate of Arts - Liberal Arts And Sciences
Santiago Canyon College
High School Diploma -
Rosary Academy
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