Kayla Campos
San Jose,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing connections with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Guest Advocate/ Starbucks Barista
Target
Cupertino , CA
12.2019 - 09.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Stocked shelves and managed inventory through ordering and organizing .
Education
Associates Degrees - Sociology
De Anza College
Cupertino, CA08.2021
High School Diploma -
Santa Theresa High School
San Jose 08.2017
Skills
- Guest Satisfaction
- Advising and Coaching
- Safety Rules
- Customer service
- Adaptive
- Dynamic Communication Skills
- Trainer
- Problem Anticipation and Resolution
Timeline
Guest Advocate/ Starbucks Barista
Target
12.2019 - 09.2022
Associates Degrees - Sociology
De Anza College
High School Diploma -
Santa Theresa High School
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