Ellie Horrocks
Draper,USA
Summary
Goal-oriented and driven by both intrinsic and extrinsic motivators. Dedicated to finding success and achieving objectives. Extensive customer service experience, excelling at building strong client and customer relationships. Focus on ensuring the best possible outcomes and meeting the needs of a loyal clientele. Skilled in effectively managing time to handle all aspects of the job, including hands-on customer service, lead scouting, managing client files, and more.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Insurance Producer
Aspyre Marketing
01.2025 - Current
- Adhered to all regulations for insurance sales.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Provided detailed information about company insurance products.
- Worked in high-volume, competitive sales environment.
Sales Associate
Victoria’s Secret
09.2024 - Current
- Provided positive first impressions to customers entering the store and helped guide them to what they needed.
- After- hours projects to set up and organize the store for new launches and product.
- Shipment processing.
Personal Trainer & MES
Vasa Fitness
03.2024 - 07.2024
- As a trainer, performed personalized consultations with prospective clients to assess fitness level and needs. Wrote personalized programs based on goals and ability. Sold contracts for personal training to gym members based on their value.
- As an MES, greeted members, helped with any questions people entering had, gave yours to prospective members and sold them memberships based on goals, needs, and budget.
Nanny
Cambri and Mark Walker
08.2023 - 06.2024
- Supported four children under age seven in play activities, meals and snacks, hygiene and socialization.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Shift Lead
Costa Vida
05.2022 - 08.2023
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored new employees to maximize team performance.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
Team Member
Costa Vida
02.2021 - 07.2022
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Learned all required tasks quickly to maximize performance.
Education
Individual Resident Producer License - Life, Health, And Accident Insurance
State Of Utah Insurance Department
Salt Lake City, UT01-2025
Certificate - Intravenous Therapy
I.V. Training Center
Salt Lake City, UT08-2024
Certificate - Phlebotomy
Phlebotomy Training Specialists
Salt Lake City07-2024
High School Diploma -
Corner Canyon High School
Draper, UT05-2023
Skills
- Promotional support
- Upselling
- Time management
- POS system operation
- Product demonstrations
- Relationship building
- Client assessment
- Customer follow-up
- Client relations
- Member correspondence
- Issue resolution
- Customer service
Accomplishments
- Achieved signing up minimum one customer per month by introducing the Victoria's Secret and Pink Credit Card and Master Card for shopping and credit tasks.
- Documented and resolved customer needs, budget, and health status which led to the sale of a fitting policy.
- Achieved membership sales quota month-to-month through effectively helping with tours and other needs of current members as well as prospective ones.
Certification
- Licensed Life, Health, and Accident Insurance Producer by State of Utah Insurance Department
- PT - Phlebotomy Technician
- I.V.T. - Intravenous Therapy Technician
Languages
English
Native or Bilingual
Spanish
Elementary
Interests
- Mindfulness Practices
- Gym Workouts
- Passionate about balancing physical health with mental and emotional wellness
- Photography
- Music
- Drawing and Painting
- Creative Writing
- Food Tourism
- Documenting and sharing travel experiences
- Enjoy creating and following travel blogs and vlogs
- Baking
- Cooking
Timeline
Insurance Producer
Aspyre Marketing
01.2025 - Current
Sales Associate
Victoria’s Secret
09.2024 - Current
Personal Trainer & MES
Vasa Fitness
03.2024 - 07.2024
Nanny
Cambri and Mark Walker
08.2023 - 06.2024
Shift Lead
Costa Vida
05.2022 - 08.2023
Team Member
Costa Vida
02.2021 - 07.2022
Individual Resident Producer License - Life, Health, And Accident Insurance
State Of Utah Insurance Department
Certificate - Intravenous Therapy
I.V. Training Center
Certificate - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Corner Canyon High School
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