Ellie Horrocks
Draper
Summary
Detail-oriented and relationship-driven professional with experience in operations support, outreach, and social media content creation. Strong at organizing projects, managing communications, and supporting fast-paced teams. Passionate about wellness and growth.
Overview
5
5
years of professional experience
Work History
Operations Support Specialist
ReferPro
Lehi
06.2025 - Current
- Managed high volumes of inbound texts and emails
- Review, filter, and route leads to the appropriate systems or teams
- Respond to messages and process opt-outs accurately and efficiently
- Organized and tracked lead data to ensure accuracy and reliability in records
- Support event setup and logistics for internal and partner initiatives
- Developed customized digital and physical badges and branded templates for partner businesses to enhance brand visibility
Sales Associate
Victoria’s Secret
Sandy
09.2024 - Current
- Supported new product launches
- Delivered brand-aligned customer experiences
- Assisted with promotions and visual merchandising
Sales Development Representative
ReferPro
Lehi
04.2025 - 06.2025
- Executed cold calls and personalized email outreach to engage prospective clients
- Maintained engagement with leads through consistent follow-ups to secure conversations
- Articulated product value and addressed questions to establish trust with prospects
- Logged and tracked all interactions using CRM systems to ensure accurate records
- Worked in a fast-paced startup environment requiring persistence, organization, and adaptability
Insurance Producer
Aspyre Marketing
Pleasant Grove
11.2024 - 01.2025
- Educated clients on features and benefits of insurance packages, enhancing customer understanding and engagement.
- Delivered comprehensive information about company insurance products, aiding clients in informed decision-making.
- Managed multiple customer interactions in a fast-paced sales environment, ensuring timely and effective service.
- Adhered to all regulations for insurance sales.
Personal Trainer & Member Experience Specialist
Vasa Fitness
Draper
03.2024 - 07.2024
- Consulted with prospective clients to assess fitness levels and needs. Developed personalized training programs tailored to individual goals and abilities.
- Welcomed members and addressed inquiries from gym entrants, enhancing overall member experience.
- Developed personalized fitness plans for diverse client needs.
- Conducted one-on-one training sessions to improve client performance.
- Educated clients on proper exercise techniques and safety protocols.
Shift Lead
Costa Vida
02.2021 - 08.2023
- Trained and mentored new employees to enhance overall team performance.
- Supported store management in achieving service and quality standards in daily operations.
- Ensured employees remained productive and focused on tasks to fulfill business and customer needs.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
Education
Individual Resident Producer License - Life, Health, And Accident Insurance
State Of Utah Insurance Department
Salt Lake City, UT01-2025
Certificate - Intravenous Therapy
I.V. Training Center
Salt Lake City, UT08-2024
Certificate - Phlebotomy
Phlebotomy Training Specialists
Salt Lake City07-2024
High School Diploma -
Corner Canyon High School
Draper, UT05-2023
Skills
- Relationship Building
- Communication
- Organization & Time Management
- Campaign & Project Coordination
- CRM Systems & Lead Tracking
- Social Media Content Creation
- Short-Form Video Editing
- Canva
- Google Sheets/Excel
- Detail-Oriented
- Team Collaboration
Timeline
Operations Support Specialist
ReferPro
06.2025 - Current
Sales Development Representative
ReferPro
04.2025 - 06.2025
Insurance Producer
Aspyre Marketing
11.2024 - 01.2025
Sales Associate
Victoria’s Secret
09.2024 - Current
Personal Trainer & Member Experience Specialist
Vasa Fitness
03.2024 - 07.2024
Shift Lead
Costa Vida
02.2021 - 08.2023
Individual Resident Producer License - Life, Health, And Accident Insurance
State Of Utah Insurance Department
Certificate - Intravenous Therapy
I.V. Training Center
Certificate - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Corner Canyon High School