Ellie Leaver
Raytown,MO
Summary
Dedicated hospitality professional with over 5 years of high-volume serving experience at Olive Garden, consistently recognized for exceptional guest service, strong teamwork, and leadership on the floor. Known for maintaining top guest-satisfaction scores, expertly managing multiple tables during peak hours, and building lasting guest relationships through attentive, personalized service. Frequently selected to train new servers due to reliability, menu knowledge, and ability to uphold brand standards. Proven track record of increasing check averages through confident upselling and thoughtful recommendations. Passionate about delivering elevated dining experiences and contributing to a smooth, professional service environment.
Overview
9
9
years of professional experience
Work History
Real Estate Agent
Chartwell Realty
Lee's Summit, MO
05.2021 - Current
- Conducted market analysis to identify trends and opportunities for client property investments.
- Coordinated open houses, showcasing properties to potential buyers and answering inquiries.
- Developed marketing strategies to enhance property visibility and attract prospective clients.
- Managed transaction documentation to ensure compliance with regulatory standards and smooth closings.
Server and To-Go Specialist
Olive Garden
Blue Springs Mo
02.2019 - 11.2025
- Provided attentive service by anticipating customer needs and ensuring satisfaction throughout dining experience.
- Processed orders accurately and efficiently, minimizing wait times for guests during peak hours.
- Maintained cleanliness and organization of dining area, enhancing overall guest comfort and experience.
- Assisted in training new staff members, sharing best practices for customer service and operational efficiency.
Cashier
Main Event
Independence, Mo
05.2017 - 01.2019
- Processed customer transactions efficiently at point of sale, ensuring accurate cash handling procedures.
- Executed cash handling procedures with precision, minimizing discrepancies and errors.
- Enhanced customer service assistance by providing product information and recommendations.
- Facilitated smooth customer transactions by efficiently managing cash, check, and credit card payments.
- Promoted store events and special offers to encourage customer participation and increase sales.
Education
Associate of Arts - Business
Metropolitan Community College
Kansas City, Missouri, MO12.2021
Skills
- Exceptional guest service and hospitality with a focus on creating memorable dining experiences
- Ability to anticipate guest needs and provide personalized, attentive service
- Skilled in upselling food, wine, and specialty menu items through conversational, non-pressured recommendations
- Efficient and organized in high-volume environments
- Accurate order-taking with attention to dietary restrictions and guest preferences
- Skilled in managing multiple tables while maintaining calm, professional service
- Strong collaboration with kitchen and bar teams to ensure timely, accurate service
Clear, professional communication with guests and staff
Proficient with POS systems
Accurate cash handling, payment processing, and end-of-shift reconciliation
Timeline
Real Estate Agent
Chartwell Realty
05.2021 - Current
Server and To-Go Specialist
Olive Garden
02.2019 - 11.2025
Cashier
Main Event
05.2017 - 01.2019
Associate of Arts - Business
Metropolitan Community College