Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ellie Ledgerwood

Summary

Service professional with a strong background in troubleshooting, repair, and maintenance of complex data storage systems. Demonstrates exceptional skills in team collaboration, adapting to changing needs, and ensuring optimal performance. Accomplished record of documenting and completing service requests in fast-paced environments and traveling extensively to customer locations. Skilled at prioritizing tasks and meeting deadlines while ensuring accuracy.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Engineer

TECHNOLOGY SERVICE PROFESSIONALS, INC.
06.2022 - Current
  • Monitored and accepted service requests, prioritizing tasks to enhance workflow efficiency and response times
  • Performed hardware maintenance on data storage equipment (NetApp, Rubrik, Pure Storage) enhancing reliability and reducing downtime
  • Maintained flexibility to travel outside of the coverage area when required and provided support to customers on a 24/7/365 basis
  • Documented maintenance activities and confirmed compliance with relevant regulations
  • Increased client retention, delivering exceptional customer service during on-site service requests and through Outlook and Microsoft Teams
  • Reviewed technical documentation to complete equipment maintenance and repair

Dell Break-fix Technician

TEKsystems
12.2019 - 12.2020
  • Performed desk-side troubleshooting and repair of software and hardware for desktop and mobile workstations
  • Performed general technical support functions, including physical installation and assembly of computers, monitors and network infrastructure
  • Responded to Help Desk tickets for Break/Fix, IMAC and technical support while documenting and tracking repairs
  • Followed Boeing and airport safety and security protocols
  • Conducted regular maintenance on systems, ensuring optimal performance and reliability.

Temporary Microsoft Employee

TEKsystems
05.2019 - 07.2019
  • Well-versed with Microsoft safety standards and policies
  • Re-installed servers and connected fiber and power cables efficiently and in accordance with company procedures.
  • Removed outdated DIMMs and power supplies and replaced with up-to-date equipment
  • Prepped old DIMMs and power supplies for return shipment

Education

Computer Science Direct Transfer Degree -

Big Bend Community College
Moses Lake, WA

Skills

  • Extensive experience with Microsoft Office Suite
  • Parts replacement and hardware repair
  • Written and verbal communication
  • Safety procedures
  • Scheduling

Certification


  • NetApp Accredited Service Engineer Level 3 Associate
  • NetApp Accredited Service Engineer Level 2 Associate
  • NetApp Accredited Service Engineer Level 1 Associate
  • Rubrik Maintenance
  • Pure Storage Maintenance
  • Data Center Safety Training

Timeline

Service Engineer

TECHNOLOGY SERVICE PROFESSIONALS, INC.
06.2022 - Current

Dell Break-fix Technician

TEKsystems
12.2019 - 12.2020

Temporary Microsoft Employee

TEKsystems
05.2019 - 07.2019

Computer Science Direct Transfer Degree -

Big Bend Community College

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