Ellie Leech
Wells,ME
Summary
Proactive Expeditor, Housekeeper, and Cashier with extensive experience in managing high volumes of orders, maintaining cleanliness, and providing excellent customer service. Skilled in inventory control, issue resolution, and team member training. Known for strong organization, effective communication, and driving seamless operations across various roles.
Overview
4
4
years of professional experience
Work History
Expeditor
Bennet's Sandwhich Shop
06.2024 - Current
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
- Addressed supply problems and developed creative solutions to prevent delays.
- Maintained open lines of communication between internal departments to facilitate smooth handoffs throughout each stage of the order lifecycle.
- Trained new staff on expediting procedures, raising overall competency of team.
Housekeeper
Nonantum Resort
05.2023 - 09.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Cashier and Expeditor
Congdon's Family Restaurant
06.2020 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
High School Diploma -
Seacoast Christian School
South Berwick, ME05.2024
Skills
- Inventory Control
- Team Member Training
- Guest service
- Strong Organization
- Issue Resolution
- Multitasking
- Active Listening
- Excellent Communication
- Task Prioritization
- Teamwork and Collaboration
Timeline
Expeditor
Bennet's Sandwhich Shop
06.2024 - Current
Housekeeper
Nonantum Resort
05.2023 - 09.2023
Cashier and Expeditor
Congdon's Family Restaurant
06.2020 - 06.2022
High School Diploma -
Seacoast Christian School
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