Ellie Martinez
San Clemente,CA
Summary
Customer-focused candidate who is eager to put excellent communication and interpersonal skills into practice. Handles high-stress situations, organizational tasks and contributes positively to a team atmosphere. Capable of driving positive customer experiences and contributing to overall sales goals. Trainable and committed to excellent customer service.Service Management - Conflict Resolution - Strategic Planning - Leadership Communication - Process Improvement - Customer Service
Overview
3
3
years of professional experience
Work History
SalesClerk
Shoes On Del Mar
05.2024 - 08.2024
- Developed in-depth knowledge of various shoe styles, brands, and materials to effectively guide customers' purchasing decisions
- Utilized effective sales techniques to meet and exceed sales targets, upsell products, and build strong customer relationships
- Assisted with inventory control, including stocking shelves, processing returns, and conducting regular stock checks
- Accurately processed sales transactions, handled cash and credit card payments, and managed cash drawer
Hostess
Wind and Sea Restaurant
04.2021 - 05.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor
- Answered customer questions about hours, seating, and menu information
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests
Education
Bachelor of Science - Sales and Marketing
Clemson University
Clemson, SC05.2027
High School Diploma -
San Clemente High School
San Clemente, CA06.2023
Skills
- Service Management
- Sales Consultation
- Conflict Resolution
- Strategic Planning
- Leadership
- Communication
- Process Improvement
- Customer Service
Timeline
SalesClerk
Shoes On Del Mar
05.2024 - 08.2024
Hostess
Wind and Sea Restaurant
04.2021 - 05.2023
High School Diploma -
San Clemente High School
Bachelor of Science - Sales and Marketing
Clemson University
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