ELLIE MCLEAN
National Income Life Insurance Company
Kingston,NY
1
Certification
6
years of professional experience
Detail-oriented professional with 4+ years in insurance, client relations, and administrative support. Skilled in managing sensitive information, processing applications, maintaining records, and training team members. Communicates effectively in fast-paced environments while handling confidential data with discretion. Pursuing an Individual Studies degree at SUNY Ulster, intending to transition to a Behavioral Neuroscience program.
Work History
SUPERVISORY AGENT
4 Years 6 Months- Monitor individual and team performance while helping team members improve productivity, communication, and client retention.
- Assisted with onboarding and training new agents, guiding them on company procedures and effective client communication to enhance sales performance.
- Build and maintain long-term client relationships through consistent follow-up, professional communication, and customer service.
- Conduct client consultations by phone and virtual platforms while identifying client needs and providing appropriate insurance solutions.
- Resolved client concerns professionally, upholding confidentiality and ensuring high levels of client satisfaction.
- Coordinate appointments, follow-ups, presentations, and client communications in a high-volume remote environment.
- Process applications, payments, and policy information accurately to support timely policy issuance and reduce errors.
- Maintained accurate client documentation, applications, underwriting notes, and policy records, ensuring compliance with confidentiality standards.
UNIT AIDE / CNA TRAINEE
2 Months- Assisted nursing staff with direct patient care tasks to enhance patient comfort and streamline daily unit operations.
- Maintained organized patient records to ensure accuracy in clinical documentation.
- Communicated professionally with patients, families, and healthcare staff.
- Maintained organized patient records and supported accurate clinical documentation.
- Supported daily workflow by addressing patient needs and organizing the care environment.
CASHIER
1 Year 5 Months- Processed a high volume of customer transactions accurately while maintaining efficient checkout operations.
- Handled payments and addressed customer account concerns accurately, ensuring a smooth transaction experience.
- Resolved customer concerns promptly in a fast-paced environment, enhancing overall customer satisfaction.
- Maintained attention to detail while balancing multiple responsibilities and handling cash.
- Assisted customers with store services and product inquiries, contributing to informed purchasing decisions.
SALES ASSOCIATE
5 Months- Guided customers in product selection and store services, ensuring a positive shopping experience.
- Processed sales transactions accurately and efficiently.
- Organized inventory and enhanced sales floor presentations to improve customer accessibility and satisfaction.
- Worked with team members to address customer concerns, fostering a collaborative environment for efficient store operations.
ASSISTANT TEACHER
4 Months- Developed daily lesson materials and activity centers to enhance classroom learning and engagement.
- Organized schedules, records, and daily reports to streamline classroom operations.
- Communicated professionally with families regarding student updates and concerns.
- Demonstrated patience while creating a supportive learning environment for students. to create a supportive learning environment for students. Organization, adaptability, and conflict-resolution skills while supporting young children.
Education
Individual Studies
- Currently Enrolled
- Planning to transfer into a Behavioral Neuroscience program.
Liberal Arts Studies
Skills
Policy processing
Client relations
Client communication
Customer service
Sales techniques
Administrative Support
Appointment Scheduling
Recordkeeping
Data processing
Microsoft Office Suite
Microsoft Excel
Team Leadership & Training
Training facilitation
Coaching and mentoring
Compliance monitoring
Time Management
Organizational skills
Conflict Resolution
Problem-Solving
Information handling
Team building
Communication skills
Certification
- Fashion Industry Essentials Certificate, Parsons School of Design, 2022
- Facebook Social Media Marketing Certificate, Coursera, 2022
Accomplishments
- Leadership Award - SUNY Orange
- Recognized for strong customer satisfaction and client relationship skills
- Developed inventory tracking spreadsheets using Microsoft Excel
- Experienced in handling customer account inquiries and resolving service concerns professionally
Leadership Experience
PRESIDENT, STUDENT GOVERNMENT, SUNY Orange, Middletown, NY, Served as President of Student Government, representing the student body and advocating for student needs and concerns., Worked collaboratively with students, faculty, and college leadership., Helped organize meetings, communicate information, and coordinate student initiatives., Developed leadership, public speaking, organization, problem-solving, and conflict-resolution skills.
Work Preference
Job Search Status:
Open to work
Location Preference
On-SiteHybrid
Location:
Kingston, NYGlendale, AZ
Open to relocation:
Yes
Minimum Desired Compensation
$70000/yr
Timeline
UNIT AIDE / CNA TRAINEE
ArchCare at Ferncliff
09.2022 - 11.2022Read More
SUPERVISORY AGENT
National Income Life Insurance Company
03.2022 - CurrentRead More
SALES ASSOCIATE
Michaels Arts & Crafts
11.2020 - 04.2021Read More
ASSISTANT TEACHER
Infinite Care
11.2020 - 03.2021Read More
CASHIER
Walmart
07.2020 - 12.2021Read More
SUNY Ulster
Individual Studies
09.2026Read More
SUNY Orange
Liberal Arts Studies
Read More