Raphaela Gomes
Syracuse,NY
Summary
My name is Raphaela Gomes I am a client focused, highly adaptable and professional person with extensive experience in areas of customer service, financial transactions, health care support, skilled trades and sales environments.My background includes front desk operations, dental office assistance, cashier, nail technician, money transfer and management services, serving and construction based painting services. I am most comfortable working with people, handling responsibility and learning new skills. I take pride in being reliable, friendly, detail oriented and easy going. My current focus is to build a long term career with stability and growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Insurance Sales Agent
National Life Group
Syracuse, Ny
09.2025 - 04.2026
- Generated leads through cold calling, networking, and referrals to expand client base.
- Leveraged social media and networking events to generate new leads and expand client base.
- Established referral networks with professionals to create new business opportunities.
- Conducted market research to identify potential leads for new business.
- Assisted clients in selecting appropriate coverage options for their needs.
- Advised clients on financial planning and tailored insurance policy options to meet their needs.
- Educated clients on various insurance products and coverage options.
- Developed strong client relationships through personalized insurance consultations.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Communicated effectively with customers using their preferred language during consultations.
- Assisted in processing applications and policy renewals efficiently.
- Identified cross-selling opportunities among existing customers.
- Verified that all documents were accurately completed before submission.
- Negotiated policy terms and premiums with potential clients, ensuring competitive offers.
- Interviewed prospective clients to obtain data about financial resources and needs.
- Met with division leaders and consultants to discuss strategies to increase sales.
- Collaborated with team members to enhance customer service strategies.
- Pursued continued professional development through insurance workshops, course and webinars.
- Prepared and delivered detailed policy proposals and quotes to potential clients.
Nail Technician
Self Employed Services
Syracuse, NY
03.2024 - 09.2025
- Provided nail care services, including manicures and pedicures, for diverse clientele.
- Consulted with clients to understand their preferences and recommend suitable treatments.
- Utilized high-quality products and tools to enhance nail aesthetics and durability.
- Guided clients on proper nail care techniques and recommended aftercare products to enhance satisfaction.
- Developed creative designs on nails using a variety of colors and materials.
- Performed filing, buffing, polishing, trimming, cuticle removal and application of artificial nails as requested by customers.
- Maintained a clean and sanitary workspace to ensure client safety and comfort.
- Provided excellent customer service through friendly interactions with clients.
- Coordinated appointment scheduling to improve client flow and minimize wait times.
- Cultivated loyal customer base through personalized service and attention to individual preferences.
- Demonstrated knowledge of all products and services offered in the salon.
- Followed health regulations regarding sanitation practices throughout the salon.
- Built repeat client base to increase profits and stabilize cash flow.
- Performed administrative duties such as scheduling appointments and taking payments from customers.
- Kept detailed inventory lists for nail care supplies, polishes and gel nail colors.
- Maintained customer records for future reference.
- Scheduled client appointments and accepted payments.
- Assessed condition of clients' hands, removing dead skin and massaging hands.
- Kept adequate supplies on hand to handle customer needs and meet business demand.
Server/Head Hostess
Pastamore
Nashua, New Hampshire
07.2023 - 02.2024
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Managed front-of-house operations to ensure a welcoming atmosphere.
- Coordinated seating arrangements to optimize table turnover and guest flow.
- Trained new servers on restaurant policies and procedures.
- Assisted in training new servers.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Handled customer inquiries and resolved issues promptly.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted guests at entrance and provided menus to enhance their dining experience.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Assisted in menu knowledge and recommendations for guests.
- Prepared drinks according to standard recipes.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Dental Secretary/Dental Assistant
Lang’s dental
Nashua, New Hampshire
12.2021 - 07.2023
- Streamlined patient scheduling and appointment confirmations to enhance patient flow.
- Facilitated communication between patients and dental professionals to ensure timely care.
- Handled incoming calls, addressed patient inquiries, and provided customer service to improve patient satisfaction.
- Scheduled appointments, managed patient records, and maintained a filing system.
- Assisted in maintaining accurate patient records and files.
- Maintained accurate records of patient visits using electronic health record software.
- Verified patient insurance coverage prior to appointment scheduling.
- Verified that insurance coverage was up-to-date prior to scheduled treatments.
- Processed insurance claims and verified patient coverage details.
- Provided guidance on dental care options available through various insurance providers.
- Prepared treatment plans and estimates for dental services.
- Processed payments from patients including cash handling and credit card processing.
- Managed appointment calendars for multiple dentists in order to maximize efficiency.
- Prepared treatment rooms and sterilized dental instruments effectively.
- Assisted dentist with a variety of restorative and cosmetic dentistry procedures.
- Assisted Dentist in preparing and administering local anesthetics to patients.
- Prepared materials needed for dental treatment including composite resins, amalgam, cements and impression materials.
- Utilized advanced dental technology, including digital X-rays and CAD/CAM systems, to improve diagnosis and treatment outcomes.
- Delivered compassionate care and calmed anxious patients.
- Ensured compliance with HIPAA regulations related to the protection of confidential patient information.
- Assisted with billing activities such as submitting claims to insurance companies or collecting payment from patients.
- Prepared documents for submission to state licensing boards or regulatory agencies.
- Applied dental sealants to prevent cavities during patient visits.
Cashier Manager
Sky market butcher shop
Nashua, Nh
03.2020 - 12.2021
- Supervised cashier team to enhance customer service experience at butcher shop.
- Managed cash register operations and maintained accurate transaction records.
- Managed training for cashiers on cash handling procedures to ensure compliance and accuracy.
- Trained new cashiers on point-of-sale systems and customer interaction techniques.
- Implemented cash handling procedures to enhance security and accuracy.
- Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Maintained accurate daily transaction records, facilitating timely deposits and withdrawals.
- Coordinated inventory checks to support stock management in the store.
- Monitored inventory levels to ensure adequate supplies were available for daily operations.
- Tracked company inventories, moved excess stock, and arranged products to improve sales.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Reviewed employee time sheets for accuracy before submitting them for payroll processing.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Coordinated with other departments such as accounting and finance when needed.
- Sent money to other countries in central and South America mostly like Brazil, Chile,Peru, Mexico,etc.
- Spoke to customers in their preferred language Portuguese,Spanish or English
Manager/House Cleaner
Lary’s cleaning
Nashua
02.2019 - 02.2020
- Managed a team of housekeepers, ensuring all tasks were completed on time and to the highest standard.
- Supervised cleaning team to ensure high-quality service standards were met.
- Developed cleaning schedules to optimize workflow and efficiency.
- Trained new staff on proper cleaning techniques and safety protocols.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Implemented best practices for environmentally friendly cleaning solutions.
- Provided feedback to improve team performance and service delivery standards.
- Inspected public areas such as lobbies, elevators, stairwells and corridors for cleanliness regularly.
- Disinfected surfaces within each room using appropriate sanitizing agents after each checkout.
- Conducted weekly inspections to ensure high standards of cleanliness were met.
- Ensured that all health and safety regulations were followed at all times while cleaning rooms.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Communicated with clients for scheduling and rescheduling.
- Made schedules for all employees and for clients in case they cancel or change dates
Education
Nashua High School North
Nashua, NhSkills
- Insurance sales
- Licensed insurance agent
- Insurance product knowledge
- Insurance products
- Policy negotiation
- Application processing
- Policy processing
- Insurance sales strategy
- Client consultation
- Client account management
- Customer relationship management
- Sales strategy
- Cold calling
- Sales negotiation
- Customer service
- Attention to detail
- Detail orientation
- Financial planning advice
- Financial advising
- Financial planning
- Life insurance sales
- Adaptability
- Time management
- Negotiation skills
- Effective communication
- Account management
- Appointment scheduling
- Inventory management
- Inventory management
- Attention to detail
Languages
Portuguese
Native/ Bilingual
Spanish
Professional
Certification
- NY Insurance Brokers License
Timeline
Insurance Sales Agent
National Life Group
09.2025 - 04.2026
Nail Technician
Self Employed Services
03.2024 - 09.2025
Server/Head Hostess
Pastamore
07.2023 - 02.2024
Dental Secretary/Dental Assistant
Lang’s dental
12.2021 - 07.2023
Cashier Manager
Sky market butcher shop
03.2020 - 12.2021
Manager/House Cleaner
Lary’s cleaning
02.2019 - 02.2020
Nashua High School North