Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Perla Delgado

Riverside,CA

Summary

I am an Auto Insurance Agent with two years of experience at Academy Insurance Corporation, and I have a total of five years of experience in the customer service industry. Expert in policy processing and billing inquiry resolution, consistently enhancing customer retention. Proven ability to guide clients through claims with empathy and efficiency, ensuring a seamless experience while achieving high satisfaction rates. Looking for a remote job, willing to start immediately.

Overview

5
5
years of professional experience

Work History

Auto Insurance Agent

Academy Insurance Corportation
Hawthorne, California
07.2023 - Current
  • Worked remotely to assist customer with their policy needs and billing inquires
  • Processed applications, endorsements, cancellations, reinstatements, and renewals efficiently and accurately.
  • Researched customer inquiries about billing discrepancies or coverage questions.
  • Followed up regularly with customers regarding their policies or any outstanding issues they may have had.
  • Provided detailed explanations of coverages, exclusions, limits, and other policy provisions.
  • collected documents: driver license, registrations, and or vehicle photos if required
  • Assisted clients in filing claims and guided them through the claims process for a smooth resolution.

Customer Service Cashier

King Taco Restaurant
East Los Angeles , CA
03.2020 - 06.2025
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Answered incoming phone calls to take down phone orders
  • Resolved customer complaints in a professional manner.
  • Received payment by cash and credit cards
  • Greeted customers and provided friendly customer service.
  • Resolved any discrepancies between the cash register total and actual money received quickly.
  • Kept work area neat and organized at all times.

Education

High School Diploma -

Schurr High School
Montebello, CA
07-2023

Skills

  • Two years of experience in claims assistance
  • Five years of experience in customer service
  • Billing inquiry resolution
  • Policy processing
  • Coverage explanation
  • Document collection
  • Customer retention
  • Insurance sales
  • New policy quotations
  • Lead prospecting
  • Policy renewals
  • Cash handling

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Auto Insurance Agent

Academy Insurance Corportation
07.2023 - Current

Customer Service Cashier

King Taco Restaurant
03.2020 - 06.2025

High School Diploma -

Schurr High School

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