Neosha Bradford
Bakersfield,CA
Summary
Developed strong analytical and customer service skills in high-paced environment. Excelled at assessing client needs and providing tailored insurance solutions. Seeking to leverage these transferable skills in new and dynamic role.
Overview
14
14
years of professional experience
Work History
Auto Insurance Agent
The General Auto Insurance
11.2020 - Current
- Handled more than 40 incoming calls efficiently.
- Produced documents for current clientele.
- Facilitated communication with a wide range of customers via digital platforms.
- Assisted team members in customer retention.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.
- Worked closely with claims adjusters to expedite claim resolutions, ensuring timely payouts for clients experiencing loss or damage events.
Customer Technical Support Analyst
Gatesone & Co. International
04.2018 - 04.2020
- Improved office efficiency by effectively managing internal communications and correspondence
- Developed and implemented onboarding and orientation programs for new employees
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency
- Proactively identified potential areas of concern within the organization''s technology infrastructure that could impact user experiences negatively.
- Streamlined support processes by developing comprehensive troubleshooting guides and resources.
- Continuously updated personal technical expertise through self-study, webinars, workshops, and industry conferences.
- Collaborated with cross-functional teams to address recurring customer issues and implement long-term solutions.
- Demonstrated adaptability in handling diverse technical environments, including various hardware, software, and network configurations.
- Maintained detailed records of all customer interactions, ensuring accurate documentation for future reference or escalation needs.
- Resolved complex technical issues for customers, resulting in enhanced product usability and functionality.
- Expedited resolution times by quickly diagnosing root causes of problems and proposing appropriate fixes.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
Activities Director
Rain Cross At Riverside
01.2017 - 02.2019
- Escorted residents on various trips.
- Provided personalized attention to enhance resident involvement.
- Assisted healthcare team in identifying and recording changes in patients' cognitive functions and physical capabilities.
- Conducted performance evaluations and monitored assistant's activities.
- Facilitated activities across generations to boost cognitive functions of patients.
- Published the life enrichment calendar each month in digital and physical formats.
- Supported development and maintenance of residents’ social competencies.
- Supervised upkeep of master calendar along with associated documentation.
Security Site Supervisor
Allied Universal Security Services
01.2015 - 01.2017
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
Customer Service Representative
Ashley Furniture Homestore
04.2011 - 12.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate - Human Resources
San Joaquin Valley College
Visalia, CA05.2021
Skills
- Benefits Administration
- Curriculum Development
- Document Management
- Administrative Assistance
- Candidate Identification
- Recruitment
- Wages and salary
- Planning and Coordination
- Organizational Development
- Software Solutions
- Policy analysis
- Customer service
- Customer retention
- Team training and development
- Risk management
- Email marketing
- Cold calling
- Client retention
Accomplishments
Associate of Science Degree
Timeline
Auto Insurance Agent
The General Auto Insurance
11.2020 - Current
Customer Technical Support Analyst
Gatesone & Co. International
04.2018 - 04.2020
Activities Director
Rain Cross At Riverside
01.2017 - 02.2019
Security Site Supervisor
Allied Universal Security Services
01.2015 - 01.2017
Customer Service Representative
Ashley Furniture Homestore
04.2011 - 12.2014
Associate - Human Resources
San Joaquin Valley College
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