Rosa Abarquez
Bakersfield,CA
Summary
Patient Access Representative with extensive experience. Excelling in customer service and HIPAA compliance. Proven ability to enhance patient experiences through effective communication, knowledge of healthcare systems and compliance.
Recognized for teamwork and training new staff, ensuring operational efficiency and a compassionate approach to patient care.
Experienced with patient registration, insurance verification, and data management.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Bakersfield Heart Hospital
12.2021 - 10.2024
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Assisted in training new team members on operational procedures and systems.
- Reduced patient anxiety, providing clear explanations of procedures and addressing concerns compassionately.
- Verified patient insurance eligibility and entered patient information into system.
Patient Access Representative
Kern Medical
02.2021 - 11.2021
- Managed patient registration processes, ensuring accurate data entry and compliance with hospital protocols.
- Coordinated insurance verification procedures to streamline patient access and minimize delays in care.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Patient Access Representative
Robert Half
01.2018 - 09.2019
- Enhanced patient experience, ensuring welcoming environment from first point of contact.
- Collaborated with clinical staff to facilitate efficient patient flow and enhance overall operational efficiency.
- Managed patient registration processes, ensuring accurate data entry and compliance with hospital protocols.
- Verified patient insurance eligibility and entered patient information into system.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Patient Service Representative
West Pacific Medical Laboratory
01.2016 - 11.2016
- Monitored laboratory test orders for accuracy, maintaining high standards of quality control in operations.
- Verified insurance eligibility and coverage for patients.
- Facilitated insurance verification processes, ensuring accurate information for billing and claims processing.
- Managed patient registration process, confirming data accuracy and completeness.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Education
High School Diploma -
North High School
Bakersfield, CA06-2001
Skills
- Customer service
- Patient check-in
- Registration and admissions
- Insurance verification
- HIPAA compliance
- Medical terminology
- Multitasking and organization
- Data entry
- Appointment scheduling
- Phone and email etiquette
- Insurance authorizations
- Medical billing
Languages
Spanish
Limited Working
Timeline
Patient Access Representative
Bakersfield Heart Hospital
12.2021 - 10.2024
Patient Access Representative
Kern Medical
02.2021 - 11.2021
Patient Access Representative
Robert Half
01.2018 - 09.2019
Patient Service Representative
West Pacific Medical Laboratory
01.2016 - 11.2016
High School Diploma -
North High School