Ellie Rodriguez
North Hills,CA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service.
Overview
13
13
years of professional experience
Work History
Sales Assistant Coordinator
Hydraulics International, Inc.
11.2022 - Current
- Track and reconcile open order update reports.
- Performed research to collect and record industry data.
- Monitor and actively manage customer portals to ensure prices, quantities, lead times, and contract terms.
- Raising quotes and customer documentation, prioritizing workload to ensure customer receives excellent service at all times.
- Customer Account responsible for receiving, and entering purchase orders into enterprise resource planning M2M system as well as ensuring proper requirements flow down.
- Managed filing system, entered data and completed other clerical tasks.
Sales Representative /Administrative Assistant
Drapes 4 Show, Inc
10.2010 - 03.2020
- Met customer service goals, managed over 50 customer calls per day increased sales by 10 %.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed customer accounts to secure customer satisfaction and repeat business
- Retained excellent client satisfaction ratings through outstanding service delivery
Education
GED -
San Fernando Senior High School
San Fernando, CA06.1982
Skills
- Contracts Coordinator
- Multitasking and Time Management
- Account Servicing
- Bilingual in Spanish and English
- Quotes and Sales
- Excellent Communication Skills
Timeline
Sales Assistant Coordinator
Hydraulics International, Inc.
11.2022 - Current
Sales Representative /Administrative Assistant
Drapes 4 Show, Inc
10.2010 - 03.2020
GED -
San Fernando Senior High School
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