Ellie Scatorchia
Huntington Station
Summary
Results-driven Scheduler experienced in resource allocation and compliance enforcement. Achieved operational efficiency through expertise in scheduling software and customer relationship management. Focused on delivering optimal outcomes in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Scheduler/Manager
Alarm Tech Security Systems
Hauppauge
05.2015 - 02.2026
- Right Hand Person to Owner/President of Company
- Managed multiple technician schedules to optimize daily operational efficiency.
- Coordinated schedules for fire and burglary alarm installation projects across departments, ensuring timely completion and resource allocation.
- Utilized scheduling software to track service requests and technician availability.
- Arrived first to check for cancellations, emergencies, or call outs by techs or staff, making immediate corrections to ensure customers' scheduled appointments were met.
- Contacted and communicated with customers to confirm next day's appointments and made changes to avoid scheduling conflicts.
- Coordinate employee vacation & personal days off
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved issues, maintaining high-quality service and client satisfaction.
- Responded to daily emails internally, from Residential & Commercial Customers, Construction Companies, Contractors & Fire Marshals
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Maintained & closed out accurate records/files of all completed by the team.
- Assigned tasks to appropriate personnel based on their skill level and availability.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Ensured compliance with all applicable Fire Marshal laws, regulations, industry standards.
- Procured inventory, parts, and supplies for office and kitchen to maintain operational readiness.
- Coordinated Office Sales Events, In House Training, Holidays & Retirements by ordering & setting up training materials, screens, tablets, food & drink
Education
High School Diploma -
Walt Whitman High School
Huntington Station06-1979
SUNY Cortland State
Cortland, NYSkills
- Resource allocation
- Scheduling software
- Regulatory compliance
- Task prioritization
- Records management
- Inventory management
- Customer relationship management
Mortage Finance & Real Estate Experiene
2004 - 2015 Residential & Commercial Mortgage Owner/Operator
Fides Finance, LLC, Manhattan, NY
2006 - 2015 Residential & Commercial Real Estate Owner/Operator
Fides Capital, Inc, Manhattan, NY
Timeline
Scheduler/Manager
Alarm Tech Security Systems
05.2015 - 02.2026
High School Diploma -
Walt Whitman High School
SUNY Cortland State