Ellie Shaw
San Antonio,TX
Summary
I graduated high school in about 2 1/2 years. I’m a quick learner and I’m fast on my feet. You will never see me in one place that’s for sure.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Nordstrom
04.2023 - Current
Costumer Service Representative
Whataburger
08.2021 - Current
- I talk with people and I also am good with people
- I can help out in any way possible
Barista/casheir/cocktail Maker
Sweet Paris
11.2023 - 01.2025
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Server
IHOP
06.2020 - 09.2021
- As a server I would have a part of the floor that would be my section and i would have to take orders and cash people out along with making sure that all my tables are satisfied with their meals
Education
Criminal Justice - Forensic Science
San Antonio College
San Antonio, TXHigh school diploma -
Rise inspire academy
San Antonio, TX05.2022
Skills
- Technical Support
- Sales
- Upselling
- Customer Service
- Typing
- Computer Skills
- Phone Etiquette
- Order Entry
- Pricing
- Financial services
- Communication skills
- Banking
- Hospitality
- Healthcare
- Cash Handling
- Marketing
- Accounts Payable
- Research
- Salesforce
- Management
- Quality Assurance
- PCI
- Retail sales
- Merchandising
- Customer support
- Documentation review
- Account Management
- Teamwork
- Problem-solving
- Cash handling
- Store opening and closing
- Cash register operation
Certification
- Food Handler, 08/01/21, Present, I have had it for about 2 years
- Food Handler Certification
- Series 7
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Administrative assistant/receptionist, Completed, 05/01/22, Using basic scheduling and organizational skills in an office setting, Completed
- Sales skills, Proficient, 05/01/22, Influencing and negotiating with customers, Proficient
Timeline
Barista/casheir/cocktail Maker
Sweet Paris
11.2023 - 01.2025
Retail Sales Associate
Nordstrom
04.2023 - Current
Costumer Service Representative
Whataburger
08.2021 - Current
Server
IHOP
06.2020 - 09.2021
High school diploma -
Rise inspire academy
Criminal Justice - Forensic Science
San Antonio College
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