Ellie Steortz
Columbia,LA
Summary
Experienced with guest relations, ensuring warm and welcoming atmosphere. Utilizes effective communication skills to manage guest inquiries and resolve issues promptly. Track record of maintaining high standard of service and fostering positive guest experiences.
Overview
1
1
year of professional experience
Work History
Host
Trios Bar and Grill
Alexandria, LA
10.2023 - 11.2024
- Greeted and seated guests promptly, ensuring optimal dining experiences.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted servers with menu knowledge, enhancing customer service quality.
- Coordinated special events, contributing to seamless operations and guest satisfaction.
- Collaborated with team members to streamline communication during peak hours.
- Trained new hosts on operational procedures and best practices for guest engagement.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
No Degree - General Studies
Northwestern State University of Louisiana
Natchitoches, LAHigh School Diploma -
Alexandria Senior High
Alexandria05-2024
Skills
- Greeting guests
- Patience under pressure
- Integrity and honesty
- Guest relations
- Cleaning and sanitation
- Effective multitasking
- Customer service
Timeline
Host
Trios Bar and Grill
10.2023 - 11.2024
No Degree - General Studies
Northwestern State University of Louisiana
High School Diploma -
Alexandria Senior High