Madalyn Hanicker

• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Greeted customers and provided outstanding customer service.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors

• Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
• Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
• Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
• Prepared raw materials for cooking by cutting vegetables and preparing dough.

Taking good care of the representation of the buffets by restocking each buffet with the correct foods.

Cleaning buffets and area around buffets to ensure neat and clean looking stations.

Answering guest questions about food, seating ect.

• Reset and cleaned tables quickly to prepare for new customers.
• Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
• Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
• Completed side work duties, ensuring that all necessary supplies were stocked for shift success.

• Processed payments and accurately made change using POS system and cash registers.
• Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
• Processed payments quickly using POS systems while adhering strictly to established cash handling protocols.
• Executed marketing and visual merchandising initiatives by organizing POS merchandise displays.

• Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
• Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
• Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
• Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
• Prepared ingredients according to precise specifications, resulting in consistent meal quality across all menu items.
• Packaged and stored food products following proper handling and preservation methods.
• Organized and re-stocked various stations and self-service items.
• Maintained a clean and sanitary workspace, adhering to strict health and safety standards for optimal work conditions.