Ellie Marie Thieme
Nordheim,TX
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Seeking a position with a stable company that I can utilize my skills and enable me to expand my talents in the organization. I am a hard worker that can learn anything and I can work with very little supervision.
Overview
26
26
years of professional experience
Work History
Sheriffs Office Dispatcher
Goliad County Sheriffs
Goliad, TX
10.2021 - Current
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls, dispatch calls to appropriate agencies and officers on duty.
- Used CAD/ RMS to track and maintain case incident numbers and logs.
- Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
- Answered calls from automatic routing system and took basic information from callers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Sheriff Roy Boyd GCSO (361)645-8259
- Note: also with Goliad County Sheriffs from 01-2013 to 02-2015 as a Jailer
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Observed inmate behavior to prevent dangerous and inappropriate activities, supervising over inmates simultaneously.
- Utilized weapons, handcuffs and physical force to maintain discipline and order among prisoners.
- Inspected condition of locks, window bars, doors and gates to prevent prisoner escapes.
- Maintained jail security by performing frequent security checks within cell block and inspecting each cell for contraband.
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Drove passenger vehicles and trucks to transport inmates to other institutions, courtrooms, hospitals and work sites.
- Examined incoming and outgoing mail to detect contraband.
Fiberglass Technician/Leather Goods Product Developer
Self Employed- Wicked Works
Nordheim, TX
05.2003 - Current
- Oversaw various projects from conceptualization to completion .
- Created communication strategies to meet client objectives.
- Responsible for preparation of chemical.
- Record keeping, appointment/scheduling repairs of affected area, estimates, chemical match up.
- Completing all stages of fiberglass repair from start to finish Painting and buffing.
- Creating patters and design for one of a kind leather,- wallets/passport holder/dog collars/ cake toppers/ belts/ gun slings/ holsters.
- Assisted customers in selecting correct repairs needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Solved customer challenges by offering relevant products and services.
- Retained excellent client satisfaction.
- Met with existing customers and prospects to discuss repairs needed/ recommend optimal solutions.
- Portfolio available upon request.
Oilfield Dispatcher
Flash Oilfield Service
Karnes City, TX
01.2020 - 05.2021
- Directed dispatching, routing and tracking fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to prioritize daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed orders, processed and printed invoices and created daily driver logs.
- Went without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
- Monitored flow of paperwork and directed information to appropriate departments.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Coordinated repairs to vehicles to maintain fleet operations.
- Assessed regulatory and operational risks for escalation to management.
- Repaired tractors if body work was needed. Fiberglass repairs only.
- Supervisor : Jim Reatherford (337)442-3136 / Sales : Jessica Villarreal (830)299-0842
- Note: with Flash from 08-2019 to 01-2020 - Left due to better opportunity.
DOT Administrative Assistant
Tierra Lease Service
Kenedy, TX
01.2020 - 05.2021
- Executed record filing system to improve document organization and management.
- Scheduled equipment maintenance, keep up maintenance logs for DOT records, and up date equipment books for inside each unit.
- Sorted and distributed records ( inspections, insurance/ logs/ safety updates/ registrations) for each unit.
- Developed and updated spreadsheets and databases to track, analyze and report on performance of trucks/ tractors and equipment.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Direct Supervisor : Billy Opilla (361)218-6129 / Shop Manager: Jeff Yants (830)400-8665
- Laid-off during Covid
Oilfield Dispatcher
TP Services
Yorktown, TX
01.2017 - 08.2019
- Directed dispatching, routing and tracking fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Closely monitored dispatch board to triage and prioritize daily calls.
- To ensure the drivers arrive at their appointed destination safely and on time.
- Keeping a log of drivers tickets/pricing and help the drivers with directions .
- Always keeping excellent communication skills, taking job orders and lining up jobs.
- Oversaw investigation and resolution of customer and vendor issues.
- Kept detailed and updated records of calls in physical and electronic databases.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Setting up dispatchers / yard-hands / drivers schedules.
- Direct Supervisors: Eric Fitzhugh (979)215-7225 / Truck Pusher: Ivan Brown (979)888-6758
Oilfield Dispatcher
Basic Energy Services
Kenedy, TX
01.2015 - 06.2016
- To ensure drivers arrive at their appointed destination safely and on time.
- Keeping log of drivers tickets/pricing and help drivers with directions.
- Always keeping excellent communication skills, taking job orders and lining up jobs for that night or next day.
- Tracked all changes in computer system to keep records current and accurate.
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing and tracking of fleet vehicles.
- Supervisors: Brian Adams (936)645-2451 / Troy Hoskens (713) 292-6282
Education
High School Diploma -
Nordheim ISD
Nordheim, TX05.2003
Skills
- Client Interactions
- Speech Clarity
- Customer Request Management
- Problem Assessment
- Effective Communication
- Repair Scheduling
- Job Specification Review
- Customer File Maintenance
- Document Scanning
- Dispatch Recordkeeping
- Risk Identification
- Basic computer skills
- Customer service skills
- Crisis management
Additional Information
I am very good at making things with my hands, if I see it made, I can normally make it. I am very hands-on, motivated, creative, hardworking. I have a extensive background in fiberglass repair and leather crafting. My people skills are excellent. I have no children, just two very big dogs. I am available to work any hours or days of the week. I hunt and fish on my time off. Thank for your consideration and I hope to hear from you soon.
Timeline
Sheriffs Office Dispatcher
Goliad County Sheriffs
10.2021 - Current
Oilfield Dispatcher
Flash Oilfield Service
01.2020 - 05.2021
DOT Administrative Assistant
Tierra Lease Service
01.2020 - 05.2021
Oilfield Dispatcher
TP Services
01.2017 - 08.2019
Oilfield Dispatcher
Basic Energy Services
01.2015 - 06.2016
Fiberglass Technician/Leather Goods Product Developer
Self Employed- Wicked Works
05.2003 - Current
High School Diploma -
Nordheim ISD
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