Ellie Trinh
Phoenix,AZ
Summary
Passionate and detail-oriented hospitality professional with over 4 years of experience in high-volume restaurant environments. Skilled in delivering exceptional guest service with poise, efficiency, and genuine warmth. Recognized for professionalism, teamwork, and composure under pressure. Eager to bring strong service standards, refined communication, and hospitality expertise to an upscale dining environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
RA Sushi Bar and Restaurant
05.2021 - Current
- Seamlessly adapt between roles (server, host, food runner, bar support) to ensure smooth operations and guest satisfaction.
- Provide high-quality, attentive service during peak hours while managing 10–12 tables with consistency and composure.
- Provided exceptional customer service by promptly addressing guest needs and inquiries.
- Learned menu items thoroughly to offer informed recommendations and answer customer questions.
- Supported team members during high-volume shifts to maintain efficient service flow.
- Mentor and train new team members to maintain service quality and teamwork.
- Recognized for reliability, professionalism, and positive leadership during busy shifts.
- Maintain organized and clean workstations, supporting health and sanitation standards.
Hostess / Cashier
Arizona Grand Resort
03.2021 - 12.2022
- Greeted guests warmly and ensured a welcoming experience from arrival to seating at their cabanas.
- Managed reservations and seating efficiently to maximize flow and satisfaction.
- Accurately processed payments and balanced cash drawers at shift end.
- Communicated current promotions and specials to enhance guest experiences
Education
No Degree - Nursing
Maricopa Community Colleges, Mesa Community College
Mesa, AZ05-2026
High School Diploma -
Seton Catholic Preparatory High School
Chandler, AZ05-2022
Skills
- Fine-Dining Service & Guest Experience
- Menu Memorization & Upselling
- Wine, Sake, & Cocktail Familiarity
- POS Systems (Aloha, Toast)
- Leadership & Training
- Time Management &
- High volume dining
- Menu memorization
Multitasking
Professional Communication
Cleanliness & Organization
Certification
Food Handlers Card
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Server
RA Sushi Bar and Restaurant
05.2021 - Current
Hostess / Cashier
Arizona Grand Resort
03.2021 - 12.2022
No Degree - Nursing
Maricopa Community Colleges, Mesa Community College
High School Diploma -
Seton Catholic Preparatory High School