Ellieah Routley
Dubuque
Summary
I excel in customer service and inventory management as a dynamic Guest Sales Representative with a proven track record at Nothing Bundt Cakes, Beecher's Ice Cream and Frozen Yogurt. Adept at fostering client relationships and enhancing team performance, I consistently ensured guest satisfaction and streamlined operations, contributing to increased profitability through effective communication and problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Guest Sales Representative
Nothing Bundt Cakes
Dubuque
11.2024 - Current
- Delivered outstanding customer support, guaranteeing satisfaction.
- Assisted in training new servers.
Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods. - Took and delivered orders from customers accurately and promptly.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on the cash register and Toast point-of-sale system.
- Performed closing duties, such as cleaning up the FOH area, and restocking supplies.
- Collaborated with other GSRs to ensure efficient operations within the environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- I greeted customers, answered questions, and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Beecher Ice Cream & Frozen Yogurt
Dubuque
06.2023 - 09.2024
- Delivered outstanding customer support, guaranteeing satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Took and delivered orders from customers accurately and promptly.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on the cash register and point-of-sale system.
- Performed opening and closing duties, such as cleaning the FOH and restocking supplies.
- Collaborated with other servers to ensure efficient operations within the environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Education
High School Diploma -
Dubuque Senior High School
Dubuque, IA05-2026
Skills
- Customer service
- Project management
- Data entry
- Time management
- Team building
- Inventory management
- Effective communication
- Problem solving
- Customer relationship building
Affiliations
- Student and Worship leader at Hope Church
- Camp Counsellor at Silver Birch Ranch (White Lake, WI)
- Camp Counsellor and Worship leader at Hidden Acres Bible Camp (Dayton, IA)
Certification
- Mental Health Certified (2024)
Languages
Spanish
Limited
References
References available upon request.
Timeline
Guest Sales Representative
Nothing Bundt Cakes
11.2024 - Current
Server
Beecher Ice Cream & Frozen Yogurt
06.2023 - 09.2024
High School Diploma -
Dubuque Senior High School
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