Ellijah Espinosa
San Antonio,TX
Summary
Motivated and tech-savvy professional with over 10 years of experience in customer service and administrative roles. Adept at troubleshooting and multitasking, with a strong ability to learn new skills. Seeking to transition into a career based program in IT, cybersecurity, and/ or QA, leveraging my background in customer service, CRM handling and managing, and actively seeking internships while studying. Skilled at managing client relationships and maintaining high standards in fast-paced office environments.
Overview
11
11
years of professional experience
Work History
Favor Delivery (Part-Time)
Favor Delivery Partner
San Antonio & Surrounding Areas
01.2019 - Current
- Routinely Delivers orders efficiently and professionally, maintaining an A+ rating current standing
- Regularly & confidently works outside in a variety of weather conditions
- Expertly manages the work day, which allows for frequent early completion.
- Adapts with software updates and usage and is able to fully troubleshoot when necessary
- Facilitates transactions and prompt deliveries and exercises client relation management when prompted
- Maximizes every delivery for upselling and/or referral opportunities
Mobile Activation Specialist II
Charter Communications
San Antonio, TX
10.2022 - 05.2024
- Activated mobile, internet, and bundled services for customers across the U.S.
- Managed escalations and resolved technical issues in remote support environments.
- Consistently met performance metrics and call handling KPIs.
- Stepped away voluntarily in May 2024 to prioritize mental health and find a supportive scalable role.
Client Service & Acquisition Specialist
Victory Capital Management
San Antonio
04.2021 - 04.2022
- Acquired strong conversational and project management skills.
- Provided client facing servicing for investment accounts within the mutual fund operations.
- Processed transactions, supported investor inquiries, was given project management opportunities
- Operated through Salesforce and Outlook to maintain accurate client data and resolve issues.
- Adapted with software updates and usage and was able to fully troubleshoot when necessary
Raiser's Edge Data Entry Specialist
Baptist University of the Americas
San Antonio, TX
10.2014 - 11.2018
- Maintained donor databases, managed reports, and ensured accurate event tracking.
- Performed administrative support and correspondence management remotely and on-site.
Education
Bachelor of Arts - Theology & Business Leadership
Baptist University of The Americas
San Antonio, TX05.2018
Skills
- Remote Customer Support - CRM: Salesforce, Avaya
- Administrative Task Management - Microsoft Office Suite & Outlook
- Quality performance in dealing with outdoor elements while communicating with customers
- Strong endurance, previously operating under 8-10 hour days in the courier delivery sector
- Data Entry (68 WPM) - ACH & Billing Processes
- Windows & iOS Support - Delivery Coordination
- Salesforce CRM - Avaya Phone Systems
Timeline
Mobile Activation Specialist II
Charter Communications
10.2022 - 05.2024
Client Service & Acquisition Specialist
Victory Capital Management
04.2021 - 04.2022
Favor Delivery (Part-Time)
Favor Delivery Partner
01.2019 - Current
Raiser's Edge Data Entry Specialist
Baptist University of the Americas
10.2014 - 11.2018
Bachelor of Arts - Theology & Business Leadership
Baptist University of The Americas
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