Christopher Peterson
Raymore,MO
Summary
Self motivated former Collections Supervisor seeking collections position; top level negotiations with empathy and active listening; influencing borrowers with my collections knowledge, driving customer engagement and influencing them to obtain large numbers of ach's, promises to pay, high percentages of promises kept, dollars collected, impacting customers, creating increased levels of customer satisfaction and reducing delinquencies. Have a documented track record of being number one ranked collections representative in dollars per hour, as well as monthly and yearly balances saved on personal loans/auto/credit cards. Attendance and compliance award winner.
Overview
3
3
years of post-secondary education
25
25
years of professional experience
Work History
Part time remote collections representive(1099 ind
Credifi
03.2026 - Current
- Managed delinquent portfolio through outbound calling and skip tracing to enhance collection efforts.
- Conducted regular follow-ups to secure timely payments and ensure compliance with payment agreements.
- Managed customer accounts while maintaining accurate records in database to facilitate efficient account management.
Remote Collections Customer Service
US Bank
09.2024 - 03.2026
- Achieved #1 ranking for dollars saved per hour and total balances saved monthly and annually.
- Managed the delinquent portfolio to reduce the delinquencies outbound calling.
- Managed customer inquiries regarding account balances and payment options.
- Facilitated collections efforts through direct communication with customers.
- Resolved customer disputes by reviewing account details and transaction records.
- Processed hardship applications
Remote Collections Specialist
American Express
Overland Park, Kansas
05.2022 - 08.2024
- Conducted outbound calls to business customers to empathy and kindness
- Achieved top performance in workout hardship programs
- Achieved top performance in workout harship programs
- · Calm Under Pressure:Staying steady and clear-headed when a call turns chaotic.
- Ranked highest in balances saved, effectively managing customer accounts to optimize collections
Remote Customer Service Collections representative
US Bank
10.2019 - 07.2021
- Managed the delinquent portfolio to reduce the delinquencies outbound calling.
- Managed the delinquent portfolio to reduce the delinquencies through outbound calling.
- Managed customer inquiries regarding account balances and payment options.
- Resolved customer disputes by reviewing account details and transaction records.
- Achieved #1 ranking for dollars saved per hour and total balances saved monthly and annually.
Remote Collector
Northwest Federal Credit Union Auto Finance
02.2019 - 10.2019
- Achieved top ranking in monthly and annual dollars collected for the organization.
- Managed the delinquent portfolio to reduce the delinquencies outbound calling.
- Handled auto collections servicing calls with empathy and active listening
- Managed customer inquiries regarding account balances and payment options.
- Resolved complex customer inquiries, strengthening client retention and trust.
- Streamlined hardship loan processing, cutting wait times and minimizing errors.
Collector (part-time)
Synchrony Financial
04.2017 - 06.2018
- Managed customer accounts to facilitate timely payments and reduce delinquencies.
- Achieved recognition as Recognized multiple times as MVP for exceptional contributions to team performance. for exceptional contributions.
- Managed customer accounts to ensure timely payments and lower delinquencies.
- Analyzed account data to identify trends and potential collection issues.
- Analyzed account data to uncover trends and address potential collection issues.
Collector
Citi
01.2011 - 02.2012
- Ranked first across all sites in the US for efficiency in collecting dollars per hour, showcasing best practices.
- Managed collections on consumer loans up to 180 days past due, contributing to overall recovery efforts
- Received recognition for consistently maintaining outstanding attendance and preparedness for all scheduled shifts.
Collector
Capital One Auto Finance
03.2009 - 03.2010
- #1 ranked all sites up to 60 days past due
- Achieved top ranking among all sites for accounts up to 60 days past due.
- Resolved payment disputes and inquiries through direct communication with clients.
- Tracked outstanding debts and account status using collection software.
- Processed auto loan extension reviews
Home Mortgage Collections Sup/Collector III Auto
Wells Fargo home mortgage/Auto Finance
Vancouver, Washington
01.2007 - 07.2009
- Managed mortgage workout programs for customers
- Determined root cause of delinquency
- Reduced delinquencies by implementing proactive outbound calling and effective skip tracing strategies
- Resolved customer inquiries promptly, enhancing client satisfaction across multiple communication channels
- Maintained accurate documentation of financial performance metrics, including hourly collections and monthly/yearly totals.
- Led, guided, and motivated a team of up to 30 non-exempt collections Representatives
- Processed auto extensions and guided customer throughout Process
Collector
Bank One
09.2001 - 03.2006
- Acquired three years of experience in collections, managing customer accounts and resolving outstanding debts to support overall financial recovery.
- Achieved top ranking among all sites in the United States.
- Collaborated with team members to meet collection goals, contributing to team success and driving performance.
- Applied excellent analytical skills to make informed decisions.
- Excellent verbal and written communication skills
- Demonstrated effective verbal and written communication skills during customer interactions.
- Embodied Bank One vision and values through daily interactions with customers and colleagues, fostering positive relationships.
- Showed self-motivation by taking initiative on projects without supervision. by completing tasks independently without supervision.
Education
Bachelor of Science - Health Studies(Public Health)
Eastern Illinois University
Charleston, IL 01.1996 - 08.1998
Skills
- 25 years servicing past due customers
- 5 years plus remote collections experience
- Credit Union collections servicing members
- Empathy
- Home Equity Collections Management
- Documented #1 ranked dollars per hour/ balances saved monthly and yearly
- FDCPA
- Compliance conscious
- Attitude: Accepting people from all backgrounds with respect and kindness
- Multitasking with multiple screens and systems on collections/core, (LoanPro, Hogan, Shaw, Synapis, CME, Artavia, Accelerant, Genesys, Salesforce, and CRM) communication tools(Slack, Teams, and Zoom), phone(Avaya, NICE, and RINGCENTRAL, LIVE VOX) and skip tracing(TLO, INTELIUS, and Accurint)
- Customer Relationship Management
- Active Listening
- Coachable/Adaptable immediate implementation
- Time Management
- Skip tracing
- Achieved Recognition level punctuality/attendance
Awards
- MVP MULTIPLE MONTHS, 2025
- WOW CALL WINNER MULTIPLE MONTHS, US Bank 2025
- MVP MULTIPLE MONTHS, US Bank 2024
- MVP pre charge off credit cards: US BANK, 03/01/20
- Department MVP: US BANK, 01/01/20
- Department MVP: SYNCHRONY, 12/01/19
- Department MVP ARP award: US BANK, 12/01/19
- Department MVP ARP Award: Synchrony, 01/01/18
- Department MVP: Synchrony, 08/01/17
- Top 5% of ratings performer(#1): Synchrony, 07/01/17
- VIP CLUB(top ranked collector all sites): Instacart, 07/01/17
- Gold Club: Capital One Auto Finance, 04/01/13
- "WAVE 3rd quarter 2011 top performer" award: CITIBANK, 10/01/11
- "WAVE 2nd quarter 2011 top performer" award: Citi, 09/01/11
- Star Performer(monthly award to team top performer): Citi, 06/01/11
- Excellence award highest autopays: Citi, 02/01/11
- Gold Club: Capital One Auto, 12/01/09
- Excellence Award Highest Bank Dollars/login hour: Capital One, 12/01/09
- Gold Club: Capital One Auto Finance, 11/01/09
- High average dollars collected for the year 2007 out of 90 collectors: Capital One Auto Finance, 11/01/09
- Star Call(quality recognition): Wells Fargo consumer loans, 01/01/08
Timeline
Part time remote collections representive(1099 ind
Credifi
03.2026 - Current
Remote Collections Customer Service
US Bank
09.2024 - 03.2026
Remote Collections Specialist
American Express
05.2022 - 08.2024
Remote Customer Service Collections representative
US Bank
10.2019 - 07.2021
Remote Collector
Northwest Federal Credit Union Auto Finance
02.2019 - 10.2019
Collector (part-time)
Synchrony Financial
04.2017 - 06.2018
Collector
Citi
01.2011 - 02.2012
Collector
Capital One Auto Finance
03.2009 - 03.2010
Home Mortgage Collections Sup/Collector III Auto
Wells Fargo home mortgage/Auto Finance
01.2007 - 07.2009
Collector
Bank One
09.2001 - 03.2006
Bachelor of Science - Health Studies(Public Health)
Eastern Illinois University
01.1996 - 08.1998