Melissa Ortega
Artesia,NM
Summary
Methodical Collections Manager establishes clear department guidelines and maximize employee compliance, productivity, and success in resolving payment issues or any kind of issue and problem solving.
Skilled professional successful at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas.
Overview
13
13
years of professional experience
Work History
Collections Manager
AllLeasing Llc
Artesia
01.2012 - Current
- Managed accounts receivable, collections and credit activities for a large customer base.
- Developed procedures to ensure timely collection of payments from customers.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Handle all incoming and outgoing calls/mail/payments.
- Sold portable buildings /conracts/trailers
Education
High School Diploma -
Artesia High School
Artesia05-2000
Skills
- Past due balance management
- Past due procedures
- SEC and call reporting
- Proficient in SAP
- Able to use POS
- Over 14 years customer service and banking
- Able to use all office machinery
Timeline
Collections Manager
AllLeasing Llc
01.2012 - Current
High School Diploma -
Artesia High School