Summary
Overview
Work History
Education
Skills
Timeline
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Elizabeth Arriaga

Humble,TX

Summary

Detail-oriented Collections Manager familiar with regulatory and legal guidelines addressing collections procedures. Establishes effective department workflow and maximizes employee compliance, productivity and success in resolving payment issues.

Overview

2
2
years of professional experience

Work History

Collections Manager

Stellantis Financial
04.2022 - 01.2023
  • Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
  • Researched accounts, documented and completed due diligence to resolve collection problems.
  • Recommended accounts for repossession or legal action
  • Contacted customers to discuss late payments and options for remitting amounts due by making phone calls, issuing emails and letters
  • Moderate computer knowledge of MS Excel and MS Word software and keyboard skills
  • Utilized on-line systems and tools to skip trace and locate accounts leading to resolution
  • Preformed all responsibilities in compliance and company procedures
  • Resolved or escalated problems as needed, including using a variety of talk offs to convince the customer to make a payment

Customer Service Representative

Navient
08.2020 - 12.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cross trained in both call center and application processing

Bilingual Youth Care Worker

ACI Federal
04.2021 - 07.2021
  • Assisted youth with obtaining resources such as food, clothing and shelter.
  • Completed clear and concise documentation of youth behavior and actions.
  • Utilized system model to teach youth life skills in accordance with individualized treatment plans.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Provided reports to manager regarding children's needs, activities and documentation of time and location

Education

High School Diploma -

Davis High School
Houston, TX
06.2016

Skills

  • Past Due Balance Management
  • Human Resources Knowledge
  • Proficiency in SAP
  • Past Due Procedures
  • Billing Understanding
  • Financial Transactions
  • Microsoft Excel

Timeline

Collections Manager

Stellantis Financial
04.2022 - 01.2023

Bilingual Youth Care Worker

ACI Federal
04.2021 - 07.2021

Customer Service Representative

Navient
08.2020 - 12.2021

High School Diploma -

Davis High School

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Elizabeth Arriaga