Robert Wolf

Collections Manager

CashLine Solutions

Researched accounts and completed due diligence to resolve collection problems.
Reviewed, researched, and corrected discrepancies and customer concerns.
Improved overall collections efficiency by implementing strategic collection plans and processes.
Oversaw daily posting of payments to customer accounts.
Managed a diverse portfolio of accounts to optimize collection efforts and minimize losses.
Provided exceptional customer service throughout the collections process, addressing concerns promptly while upholding company values.
Contacted customers to discuss late payments and options for remitting amounts due.
Established procedures for collection of past due amounts.
Worked with legal resources and recovery teams to manage default issues.
Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Developed customized payment plans for financially distressed customers, enabling successful debt recovery while maintaining customer satisfaction.
Reduced delinquency rates with proactive account monitoring and timely communication.
Established strong relationships with customers, fostering open communication channels for effective debt resolution.
Supervised staff of collectors, monitoring phone calls and letters.
Increased recoveries by negotiating favorable repayment terms for clients and customers.
Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
Generated and mailed updated statements monthly and processed demand letters.
Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
Contacted clients with past-due payments and actively monitored payments due from clients.
Streamlined collections procedures for increased productivity and reduced manual efforts.