Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Manager

Elliot Dixon

Richmond,VA

Overview

27
27
years of professional experience
1
1
Certification

Work History

Manager

Jako Enterprises
Colonial Heights, Virginia
06.2025 - Current
  • Supervised daily operations to ensure team collaboration and productivity.
  • Coordinated project schedules and resource allocation for effective workflow management.
  • Assisted in developing training materials for new hires and existing staff.
  • Facilitated meetings to discuss project progress and address team concerns.
  • Implemented process improvements to enhance operational efficiency and effectiveness.
  • Developed reports on team performance and project milestones for management review.
  • Collaborated with cross-functional teams to align on project goals and objectives.
  • Maintained communication with stakeholders to provide updates on project status.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Established processes to ensure efficient workflow throughout the organization.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Developed and implemented strategic plans to achieve company objectives.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Oversaw marketing initiatives, increasing brand awareness and sales.
  • Managed inventory levels to meet demand without overstocking, reducing waste.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Ensured compliance with industry regulations and company policies.
  • Managed risk by developing and implementing effective risk management strategies.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Enhanced team morale and retention through recognition programs and career development opportunities.
  • Conducted performance reviews for team members.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Proposed or approved modifications to project plans.
  • Implemented quality control measures to uphold company standards.

Regional Manager

Esco limited
Hyattsville, Maryland
11.2006 - 01.2012
  • Led regional teams to implement strategic initiatives and enhance operational efficiency.
  • Developed training programs to elevate staff performance and customer service skills.
  • Oversaw budget management and resource allocation within multiple locations.
  • Coordinated with cross-functional teams to align business goals with regional objectives.
  • Analyzed market trends to identify growth opportunities and inform strategic planning.
  • Fostered strong relationships with clients to ensure satisfaction and retention efforts.
  • Facilitated regular meetings to communicate updates and address team concerns effectively.
  • Implemented process improvements to streamline operations across regional branches.
  • Established goals, objectives, policies, procedures, and standards of performance for all personnel in the region.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Identified new business opportunities through market research and industry trends.
  • Created and maintained relationships with key customers in the region.
  • Analyzed regional financial data to identify areas of growth opportunities.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Handled human resource concerns and established plans to handle issues consistently and efficiently.
  • Monitored team progress towards achievement of goals and objectives set forth by executive management.
  • Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
  • Ensured compliance with all applicable laws related to employment practices within the region.
  • Resolved conflicts between customers and employees within the region.
  • Controlled shrink through strategic inventory management and loss prevention approaches.
  • Evaluated customer feedback and adjusted company processes accordingly.
  • Aligned procedures and protocols with changing business demands.
  • Cultivated and maintained solid partner relationships to drive mutually beneficial collaboration and bottom-line profits.
  • Minimized turnover through effective training and employee engagement programs.
  • Improved individual location efficiency through effective leadership restructure.
  • Reviewed monthly reports from individual districts regarding sales figures and other metrics.
  • Expanded business, developed revenue and managed market gains.
  • Implemented change management and distributor network restructuring strategies, identifying underperforming locations as targets for acquisition.
  • Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
  • Developed and implemented clear policies and procedures across multi-state area.
  • Participated in job fairs throughout the year to recruit qualified candidates for open positions in the region.
  • Mentored and guided general managers on proper processes and methodologies.
  • Hired talented, trainable team members, and drove new business strategies to grow revenues.
  • Assisted district managers in developing marketing plans for their respective districts.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Mentored team members by demonstrating best practices for sales and customer service.
  • Cultivated positive rapport with associates and team leadership.
  • Identified and developed top talent to promote performance-oriented culture.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Analyzed business performance data and forecasted business results for upper management.
  • Proposed or approved modifications to project plans.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Implemented quality control measures to uphold company standards.

Operations Manager

Haynes Furniture
Richmond, Virginia
04.1998 - 04.2006
  • Managed daily operations and logistics for furniture distribution.
  • Coordinated inventory management and stock replenishment processes.
  • Supervised staff training and development programs for operational efficiency.
  • Implemented process improvements to enhance workflow and productivity.
  • Ensured compliance with safety regulations in warehouse operations.
  • Developed scheduling systems to optimize resource allocation effectively.
  • Monitored performance metrics to identify areas for operational enhancement.
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Managed scheduling, training and inventory control.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Built strong operational teams to meet process and production demands.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Assessed employee development needs and provided feedback on their progress towards meeting goals.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics.
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Responded to information requests from superiors, providing specific documentation.
  • Improved morale and management communication by creating employee recognition and rewards practices.
  • Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
  • Collaborated with team leaders on quality audits.
  • Analyzed and controlled materials, supplies and equipment operational expenses.
  • Created detailed reports on the performance of individual departments within operations.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Presented performance and productivity reports to supervisors.
  • Produced SOPs to document workplace procedures and optimize productivity through standardization.
  • Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
  • Measured and reviewed performance via KPIs and metrics.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Developed key performance indicators to measure effectiveness of operational processes.
  • Coordinated cross-functional teams to ensure timely delivery of products and services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Structured HR consulting services to support clients during organizational developments and changes.

Education

High School Diploma -

Henrico High School
Henrico County VA
07-1984

Skills

  • Project management
  • Resource allocation
  • Operational efficiency
  • Staff training
  • Compliance management
  • Customer relationship management
  • Operations management
  • Shift scheduling
  • Time management
  • Sales management
  • Safety procedures
  • Product management
  • Team collaboration
  • Performance evaluation
  • Conflict resolution
  • Problem solving
  • Inventory management
  • Schedule preparation
  • Staff management
  • Coaching and mentoring
  • Team leadership
  • Customer service
  • Performance evaluations
  • Task delegation
  • Recruiting and interviewing
  • Workforce management
  • Sales techniques
  • Employee onboarding
  • Disciplinary techniques
  • Work prioritization

Accomplishments

  • I have received multiple awards as a General manager at ESCO limited From manager of the year with a sales increase of $850,000.00 sales increase. as well as rookie manager of the year, team player for the region. As well as other multiple sales awards.

Certification

  • I have been certified various equipment operations from forklifts, various order pickers and pallet jacks.

Affiliations

I have 30+ years in the Retail/distribution field. I have succeeded Multiple areas of distribution From inventory control, equipment operation, various levels of management in receiving,shipping and receiving as well liquidation and consolidation. In the retail aspect I have held positions in operations,district training of both general managers and associates. Overseen Multiple stores as a area manager and have successfully ran a 4+million dollar and turned and turned a profit for that location as a General manager.

Timeline

Manager

Jako Enterprises
06.2025 - Current

Regional Manager

Esco limited
11.2006 - 01.2012

Operations Manager

Haynes Furniture
04.1998 - 04.2006

High School Diploma -

Henrico High School

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Elliot Dixon