Elliot Mock Mock
Denver,CO
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable Director of Admissions with a strong ability to manage, implement new systems, and increase overall average daily census. Highly organized, proactive and punctual with team-oriented mentality.
Overview
2
2
years of professional experience
Work History
Director of Admissions
Villas at Sunny Acres
Thornton , CO
2021.11 - Current
- Maintained confidential records in accordance with company policies and procedures.
- Responded to customer inquiries via telephone or email in a timely manner.
- Compiled financial statements on a monthly basis.
- Analyzed customer policies to determine proper coverage levels according to company regulations.
- Collaborated with other departments within the organization to provide accurate financial analysis on various projects.
- Generated statistical reports on account balances, premiums paid, claims filed., as requested by management.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Analyzed monthly department budgeting and accounting reports to maintain expenditure controls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed policies and procedures to ensure compliance with corporate standards.
- Designed promotional materials such as brochures, flyers and signage.
- Monitored competitor activity in the marketplace.
- Performed periodic audits to ensure accuracy of data entries.
- Checked completed work for errors or duplicate information before submission.
- Assisted other team members with complex data entry tasks as needed.
- Ensured compliance with relevant laws and regulations concerning privacy and confidentiality of customer information.
Education
Associate of Science - Environmental Science
Metropolitan State University of Denver
Denver, COSkills
- Customer Relations
- Team Management
- Planning
- Relationship Building
- Conflict Resolution
- Attention to Detail
References
References available upon request.
Timeline
Director of Admissions
Villas at Sunny Acres
2021.11 - Current
Associate of Science - Environmental Science
Metropolitan State University of Denver
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