Keaira Banks
Virginia Beach,VA
Summary
Successful at using strong interpersonal, problem-solving and multitasking abilities to handle the activities planning and organizational needs for all residents. Offering eight years' experience in related roles and the desire to make a positive impact on seniors and families.
Results-driven professional with extensive experience in admissions management and strategic approach to enrollment growth. Effective in implementing admission policies that streamline processes and enhance applicant experience. Known for fostering collaborative team environments and delivering consistent results through adaptability and strong interpersonal skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Admissions
Asbury Gardens
North Aurora, IL
11.2023 - Current
- Coordinates tours of the facility with perspective Residents, families and referrers either personally or with appropriate interdisciplinary team members
- Assists Residents and family members with completing the admission process by assuring all admission paperwork is completed and necessary financial and medical records are obtained
- Ensures appropriate preparation of room prior to the arrival of new Residents
- Works with the interdisciplinary team to ensure consistent, effective admissions, discharges and Resident room transfers
- Develops and maintains referral base
- Provides daily census report to interdisciplinary team
- Assists with the development and implementation of long-range and short term marketing plans
- Coordinates and participates in presentations about the facility to healthcare professionals and other potential referral sources
- Maintains the comfort, privacy and dignity of Residents and interacts with them in a manner that displays warmth, respect and promotes a caring environment
- Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors
- Reports all Resident concerns to the appropriate department head
- Attend and participate in departmental meetings and in-services as directed
CNA - Certified Nursing Assistant
ShiftKey Medical Staffing
North Aurora, IL
10.2021 - Current
- Documented observations and baseline measurement in medical records
- Organized and maintained general supply storage areas
- Preceptor of new hire patient care techs
- Interacted effectively with patients, families, staff and other hospital department staff to deliver a high level of customer service and teamwork
- Knowledge of medical terminology
Director of Admissions
Bridgeway Senior Living
Bensenville, IL
06.2023 - 11.2023
- Coordinates tours of the facility with perspective Residents, families and referrers either personally or with appropriate interdisciplinary team members
- Assists Residents and family members with completing the admission process by assuring all admission paperwork is completed and necessary financial and medical records are obtained
- Ensures appropriate preparation of room prior to the arrival of new Residents
- Works with the interdisciplinary team to ensure consistent, effective admissions, discharges and Resident room transfers
- Develops and maintains referral base
- Provides daily census report to interdisciplinary team
- Assists with the development and implementation of long-range and short term marketing plans
- Coordinates and participates in presentations about the facility to healthcare professionals and other potential referral sources
- Maintains the comfort, privacy and dignity of Residents and interacts with them in a manner that displays warmth, respect and promotes a caring environment
- Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors
- Reports all Resident concerns to the appropriate department head
- Attend and participate in departmental meetings and in-services as directed
Patient Care Technician
Rush Copley Medical Center
Aurora, IL
12.2020 - 11.2023
- Documented observations and baseline measurement in medical records
- Organized and maintained general supply storage areas
- Preceptor of new hire patient care techs
- Interacted effectively with patients, families, staff and other hospital department staff to deliver a high level of customer service and teamwork
- Knowledge of medical terminology
Member Service Representative
Aetna, a CVS Health Company
Naperville, IL
02.2020 - 10.2020
- I assisted members with their Medicaid coverage
- I also helped members locate physicians, laboratories, and other medical offices needed
- I make sure members were up to date on their coverage and benefits
PCT (Patient Care Technician)
Amita Health
Aurora, IL
10.2016 - 08.2019
- Documented observations and baseline measurement in medical records
- Organized and maintained general supply storage areas
- Preceptor of new hire patient care techs
- Interacted effectively with patients, families, staff and other hospital department staff to deliver a high level of customer service and teamwork
- Knowledge of medical terminology
DSP (Direct Support Professional)
Marklund Children's Home
Geneva, IL
07.2013 - 01.2018
- Assisted disabled clients in any way necessary to facilitate independence and well-being
- Maintained a clean, safe and well-organized patient environment
- Worked to improve and enhance resident lives through effective and compassionate care
Scheduler
Lexis Nexis
Bolingbrook, IL
04.2011 - 01.2013
- Answered and managed 75+ incoming and outgoing calls regarding preemployment verification
- Entered and updated customer information
- Verified applicant's information
- Inputted information in database
- Initiated background checks on applicants
- Opened and properly distributed incoming mail
Education
College Degree - Healthcare Administration
College of DuPage
04.2025
Diploma -
Waubonsie Valley High School
05.2009
Skills
- Data Entry
- Filing
- Microsoft Word
- Billing
- EMR Systems
- Customer Service Skills
- Medical Terminology
- Hospital Experience
- Medical Records
- Marketing
- Sales
- Assisted living
- Supervising experience
- Organizational skills
- Computer skills
- Communication skills
- Negotiation
- Leadership
- Conflict management
- Team management
- Analysis skills
- Financial management
- Business development
- Customer service
- Presentation skills
- Mentoring
- Direct sales
- Healthcare management
- Public relations
- Google Docs
- Recruiting
- Hospitality
- Typing
- Windows
- Office management
- Fair Housing regulations
- Social media management
- Documentation review
- Dementia care
- Management
- Writing skills
- Care plans
Certification
- First Aid Certification, December 2024 to December 2025
- CNA
- CPR Certification
- BLS Certification
- State Tested Nursing Assistant
- Driver's License
- AED Certification
- Certified Medication Aide
Timeline
Director of Admissions
Asbury Gardens
11.2023 - Current
Director of Admissions
Bridgeway Senior Living
06.2023 - 11.2023
CNA - Certified Nursing Assistant
ShiftKey Medical Staffing
10.2021 - Current
Patient Care Technician
Rush Copley Medical Center
12.2020 - 11.2023
Member Service Representative
Aetna, a CVS Health Company
02.2020 - 10.2020
PCT (Patient Care Technician)
Amita Health
10.2016 - 08.2019
DSP (Direct Support Professional)
Marklund Children's Home
07.2013 - 01.2018
Scheduler
Lexis Nexis
04.2011 - 01.2013
College Degree - Healthcare Administration
College of DuPage
Diploma -
Waubonsie Valley High School