Elliott Aguilar
Northridge,CA
Summary
Proactive, detail-oriented, and dependable Post Production Account Manager with over 19 years experience in account/project management and leading groups to execute projects and goals. Extensive experience in the Inflight Entertainment industry as well as PVOD, TVOD, SVOD, and AVOD workflows. Ranging from servicing to full localization, inclusive of subtitle, dubbing of video/audio, artwork, and metadata. Strong relationships with all servicing vendors and committed to delivering the best outcome with all titles and assignments.
Overview
21
21
years of professional experience
Work History
Title Manager
Zoo Digital
10.2022 - 04.2024
- Served as primary point of contact and title manager for Disney / Hulu.
- Managed the Localization and Servicing of current and catalog programming for multiple Disney platforms.
- Tasks included: Title research, planning, budget analysis & management. Order placement and fulfillment. Supply chain remediation. Vendor metric assessment and systems testing. SOP documentation & maintenance workflow analysis.
- Direct cooperation with international territory stakeholders on operations teams throughout “Direct to Consumer” pipeline while monitoring the on-time delivery of as many as 1000 assets per show.
- Proficient in multiple Disney production tools: DDT, Hiro, SIP, DOMO, ADOPT, Symphony, BOLT, Wonderland, and Jira.
Lab Account Manager
Anuvu (f.k.a. Global Eagle Entertainment)
03.2011 - 12.2021
- Accountable for the day-to-day operations of a 10 person post-production lab team that included editing, audio, and encoding departments.
- Developed, mentored, and strengthened the individual/team skills of production team. Initiated regular team meetings to discuss ongoing projects, share updates, and identify areas for improvement in processes or performance.
- Reduced title processing time by optimizing established workflows and adopting new ones.
- Ensured timely communication between all parties/stakeholders involved in transactions, resulting in a high level of client satisfaction and repeat business.
- Executed the vetting and onboarding of Lucasfilm, Marvel, and FOX with MPAA and independent studio auditors.
- Contributed significantly to company growth by identifying new business opportunities and cultivating long-term relationships with clients.
Account Services - Inflight Entertainment
Crest Digital
01.2008 - 02.2011
- Spearheaded the onboarding of all production assets from various Hollywood Studios/Independent Distributors for all airlines monthly slates.
- Scheduled and managed airline edits/audio laybacks with internal departments; managed creation of languages/subtitles through multiple external dubbing houses per customer request.
- Trained Customer Service reps in work flow policies/client services.
- Maintain aligned accounts through various administrative/billing/inventory management responsibilities. Ensured timely communication between all parties/stakeholders involved in transactions, resulting in a high level of client satisfaction and repeat business.
- Prospecting of possible new clients for incremental revenue gain.
Customer Service Representative - CD/DVD Manufacturing
Crest Digital
01.2003 - 01.2008
- Executed the onboarding of all new clients (credit approval, tax certificate, content submittal forms, etc.)
- Receipt of client’s content and purchase orders (new and reorders); final approval of disc artwork, order placement based on customer requirements; communicated with all internal departments to ensure client’s delivery date was met; provided accurate information to large scale clients as well as shipping quotes from multiple freight companies.
- Provided daily order status to Sales Reps and clients, resulting in a high level of client satisfaction and continuous business.
- Final approval of all invoices and necessary adjustments prior to client delivery.
Education
Associates Degree - Audio Engineering
Los Angeles Community College
Skills
- PROJECT MANAGEMENT
- RESULTS DRIVEN
- EFFECTIVE COMMUNICATOR
- FLUENT IN ENGLISH & SPANISH
- CONFLICT MANAGEMENT
- BUILD EFFECTIVE TEAMS
Timeline
Title Manager
Zoo Digital
10.2022 - 04.2024
Lab Account Manager
Anuvu (f.k.a. Global Eagle Entertainment)
03.2011 - 12.2021
Account Services - Inflight Entertainment
Crest Digital
01.2008 - 02.2011
Customer Service Representative - CD/DVD Manufacturing
Crest Digital
01.2003 - 01.2008
Associates Degree - Audio Engineering
Los Angeles Community College
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