Roberta Webster
Liberty,MO
Summary
Experienced remote worker as well as start-up experience. I'm a dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Efficient at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
12
12
years of professional experience
Work History
Title Manager
Whipz Auto Sales
01.2023 - Current
- Processed 100's out-of-state titles, ensuring compliance with each state's requirements daily
- Verified 100% ownership documents, identification, and supporting paperwork for accuracy
- Assisted in preparation of legal documents related to motor vehicle transfers
- Communicated with customers to resolve any discrepancies in documentation or fees
- Researched state-specific title requirements and regulations to ensure compliance
- Recorded liens on titles and released liens upon satisfaction of loan terms
- Managed incoming mail related to titles, including tracking correspondence from state agencies
- Tracked progress of pending title applications through various stages until completion.
Senior Title Issue Specialist
BacklotCars
03.2021 - 01.2023
- Processed out-of-state titles, ensuring compliance with each state's requirements
- Handled 150+ incoming title issues through various channels, such as email and text in Intercom and Slack
- Processed 30% vehicle titles from multiple states, meticulously checking for accuracy and marketability received in daily
- Communicated with customers to resolve any discrepancies in documentation or fees
- With 95% customer satisfaction
- Assisted customers in providing exceptional customer service
- Start-up culture.
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
Customer Success Rep
BacklotCars
09.2016 - 01.2021
- Managed 100's of customer calls efficiently in fast-paced call center environment
- Answered 100's of customer inquiries via phone, email, and chat day
- Collaborated across departments to resolve customer-related issues
- Utilized various software programs such as CRM systems, Intercom, and order management tools, and communication platforms effectively
- Managed difficult customer situations with professionalism and empathy
- Built trusting relationship with customers to better understand needs
- Anticipated needs and resolved problems to keep customers happy
- Worked in 100% remote setting
- Experience in Start-up culture.
- Served as escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in timely manner.
Customer Success Rep 2
Insurance Auto Auctions
02.2012 - 08.2016
- Documented, researched and resolved customer service issues
- Managed 50 incoming customer calls efficiently in fast-paced call center environment
- Met personal, team and company goals in customer service environment
- Handled 75+ customer inquiries, payments and service requests daily
- Enhanced customer satisfaction with fast, knowledgeable service
- Addressed and resolved customer concerns and complaints
- Maintained customer records by updating account information in database.
- Served as escalation point for complex or high-priority customer issues, providing swift resolutions that exceeded expectations.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in timely manner.
Education
Diploma -
KCKCC
Kansas City, KS06.2017
Skills
- Customer Service
- Attention to Detail
- Data Entry
- Self Motivation
- Multitasking
- Start up experience
- Title Research
- Title processing
- Documentation Review
- Deadline Management
Timeline
Title Manager
Whipz Auto Sales
01.2023 - Current
Senior Title Issue Specialist
BacklotCars
03.2021 - 01.2023
Customer Success Rep
BacklotCars
09.2016 - 01.2021
Customer Success Rep 2
Insurance Auto Auctions
02.2012 - 08.2016
Diploma -
KCKCC
Similar Profiles
Sarah WilsonSarah Wilson
Auto Body Technician at Dwayne Doza Auto Body And Auto SalesAuto Body Technician at Dwayne Doza Auto Body And Auto Sales
Christopher ArnoldChristopher Arnold
Office Manager at Supreme WhipzOffice Manager at Supreme Whipz
Jose CruzJose Cruz
Service Writer at Parker Auto Sales/Green Light AutoService Writer at Parker Auto Sales/Green Light Auto
Jude KingJude King
Mobile Unit EIC at LTN GlobalMobile Unit EIC at LTN Global
Sara WoolfolkSara Woolfolk
General Manager at Orange Easel School Of ArtGeneral Manager at Orange Easel School Of Art