ELLIOTT AYERS
Phoenix,AZ
Summary
An HDI and CCNA certified Systems Analyst with multiple years of computer systems and helpdesk experience. Proven skills in installing, repairing and upgrading organizational hardware and Enterprise system server equipment. Strong problem solver experienced with linux scripting, server, and firewall setup.
Overview
5
5
years of professional experience
Work History
Desktop Support Technician
LifeLock
06.2019 - 01.2020
- Learned and implemented new software testing procedures.
- Installation and configuration of personal computers hardware and software
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Log, qualify, dispatch and analyze requests for support from network end users
- Created and managed desktop support tickets
- Maintain agency hardware and software inventory
Sr Infrastructure and Applications Support Analyst
Cognizant
05.2018 - 06.2019
- Implemented design, operation and maintenance of computer and business systems to meet standards
- Configured and upgraded computer hardware and software to network standards
- Managed virtual servers for application deployment
- Active Directory and Windows Server Administration
- Configured Microsoft SCCM to perform task sequences, deployments, and device reporting.
- Created instances for application design, implementation and data storage through AWS, Azure, Google cloud instances.
- Configured and managed mobile devices with MS Intune on AZURE cloud instances.
- Gathered, defined and refined requirements, led project design for Linux server implementations.
- Resolved issues in servers and software using range of tools and technologies to troubleshoot problems and identify solutions.
- Utilization of Cloud based technologies, and best practices, specifically Microsoft Office365
- Diagnosed and executed resolutions for network device connectivity and server issues.
Customer Service Associate
Nationwide Financial Services
01.2018 - 05.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
LAN Technician
Peoria Unified
08.2016 - 02.2017
- Created and managed desktop support tickets.
- Use automated installation and configuration management tools.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Performed necessary maintenance to support network availability.
- Installed cabling, wireless routers and telephone systems for data communications networks.
Assistant Technology Manager
US Commerce Department
11.2014 - 07.2015
- Designed, developed, implemented, tests and documents for data collection software applications and modules.
- Managed network and system performance, conducting troubleshooting, security patching and maintenance.
- Oversaw Western US Region IT department operations and training.
- Closely collaborated with project members to identify and quickly address problems.
- Communicated with regional team and headquarters to maximize development efficiencies and resolve technology issues.
- Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
- Coordinated ongoing technical training and personal development classes for managers and field techs.
- Participated in the planning, designing, and developing of Computer Assisted Interviewing (CAI) data collection utilizing surveys.
- Received and assessed project requests and determined goals, scope, and requirements and prioritized accordingly.
- Participated in administrative walk throughs and provided perspective feedback to headquarters and regional management.
- Applied organizational technology strategy and roadmaps.
- Position of Public Trust
- Managed multiple projects concurrently and prioritized development efforts, by applying SDLC and software configuration management principles.
Education
Associate of Applied Science - Network And System Administration
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ12.2005
Bachelor of Science - Computer Engineering
University of Oklahoma
Norman, OKSkills
- Diagnostic Tools
- Technical Documentation
- Network Hardware Installation
- Hardware Troubleshooting
- Service Desk Team Management
- Software Installation
- Desktop Diagnostics
- Remote Support
- User Assistance
- Device Configuration
- UNIX Shell Scripting
- New System Deployment
- VMware Virtualization
- Team Collaboration
- Managing Service Level Agreements
- Client Meetings
Timeline
Desktop Support Technician
LifeLock
06.2019 - 01.2020
Sr Infrastructure and Applications Support Analyst
Cognizant
05.2018 - 06.2019
Customer Service Associate
Nationwide Financial Services
01.2018 - 05.2018
LAN Technician
Peoria Unified
08.2016 - 02.2017
Assistant Technology Manager
US Commerce Department
11.2014 - 07.2015
Associate of Applied Science - Network And System Administration
Maricopa Community Colleges - Estrella Mountain Community College
Bachelor of Science - Computer Engineering
University of Oklahoma
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