Elliott Calvillo
Sugar Land,TX
Summary
Dynamic professional with a proven track record. Excelled in staff management and customer service, achieving top client satisfaction metrics. Skilled in conflict resolution and adaptability, demonstrating a commitment to excellence and efficiency in fast-paced environments and leadership roles.
Overview
8
8
years of professional experience
Work History
Claims Adjuster
AAA Texas
Houston, TX
08.2023 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Managed comprehensive claims investigations involving liability, property damage, and diminished value, ensuring thorough documentation and alignment with DOI regulations across 20+ states.
- Excelled in customer service, consistently achieving top metrics in client satisfaction and rapid claims closure rates, reflecting a strong commitment to AAA members and service excellence.
- Collaborated effectively with teams such as ISO Claims and the Texas Department of Transportation, utilizing shared resources to streamline claim resolutions and maintain cross-departmental consistency.
- Promoted AAA’s member-preferred repair shops through strategic upselling, enhancing client trust and satisfaction with streamlined repair options.
- Ensured compliance and replicable processes by maintaining precise, detail-oriented documentation, crucial for DOI adherence and multi-state licensing requirements.
- Specialized in detailed research and calculations, demonstrating strong attention to detail in assessing damages, determining liability, and closing claims with accuracy and integrity
Office Manager/Dispatcher
Title Delivery Service
Oxnard, CA
05.2019 - 12.2022
- Streamlined workflows and implemented productivity enhancements that boosted overall efficiency and nearly eliminated errors, ensuring smooth daily operations.
- Oversaw a team of drivers and office personnel, maintaining high accuracy and accountability by acting as the central point of communication for reports, updates, and scheduling.
- Maintained strong relationships with title companies, escrow firms, and real estate agencies, consistently delivering top-tier service, even during slow periods. Successfully managed sensitive tasks, including multi-million-dollar check deliveries, reinforcing trust with high-value clients.
- Optimized routes for 9 fleet vehicles by personally evaluating and refining each route, maximizing time efficiency and reducing delivery times.
- Prioritized customer satisfaction, triaging over 50 calls daily to ensure clients’ needs were met promptly and professionally, which contributed to a reputation for first-class customer service
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Satellite and Fiber Optics Technician
AT&T
Concord, CA
06.2016 - 03.2019
- Performed troubleshooting and equipment testing to identify and correct problems end to end and network-wide.
- Adhered to safety policies and procedures to install or remove IP set-top devices, optical network terminals and wireless access points.
- Conducted site surveys to validate customer's infrastructure deliverables.
- Worked closely with network administrators and server engineers to deliver quality service. Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Researched and recommended network and data communications hardware and software.
- Remained professional and courteous in all situations in order to maintain a great image both for myself and the company.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects.
Education
Associates Degree In Business - Business
Western International University
Tempe, AZSkills
- Casualty and property loss
- Sales background
- Policy investigations
- Property valuation
- Staff Management
- Chat GPT
- Advanced oral and written communication skills
- Highly motivated
- Verbal Communication
- Computer Literacy
- Conflict Resolution
- Time management abilities
- Adaptability
Timeline
Claims Adjuster
AAA Texas
08.2023 - Current
Office Manager/Dispatcher
Title Delivery Service
05.2019 - 12.2022
Satellite and Fiber Optics Technician
AT&T
06.2016 - 03.2019
Associates Degree In Business - Business
Western International University