Elliott Harrington
Caprice Bistro
WILMINGTON,NC
7
years of professional experience
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Hospitality professional with proven track record in leading teams to deliver exceptional dining experiences. Known for collaborative approach and results-driven mindset, consistently adaptable to dynamic service environments. Expertise in staff training, customer relations, and maintaining operational excellence.
Work History
General Manager/ Lead Server
3 Years 8 Months- Supervised 20+ FOH staff, created weekly schedules, processed payroll to ensure operational efficiency.
- Managed liquor/wine ordering, collaborated with Chef on menu updates and supply purchasing to enhance guest offerings.
- Revenue Leadership: Generated 45% of total restaurant sales, serving 65+ guests nightly across a high-volume/ high-demand 12-table section.
- Sales & Service Excellence: Applied advanced food/wine upselling strategies while delivering consistent, high-standard steps of service to every guest.
Assistant General Manager
1 Year 7 Months- Floor Leadership: Led FOH staff during active shifts to ensure smooth operations and uphold high service standards.
- Guest Relations: Resolved guest concerns effectively to enhance guest experience and foster long-term retention.
- Talent Management: Supported recruitment, onboarding, and performance evaluations to develop a skilled and cohesive team.
- Cross-Functional Operations: Delivered hands-on support across hosting, serving, food running, bussing, and expo roles.
Assistant General Manager
1 Year 11 Months- Floor Leadership: Led staff and managed daily operations to enhance sales performance and service quality.
- Scheduling: Developed weekly employee schedules to ensure optimal labor utilization and effective floor coverage.
- Visual Merchandising: Executed floor sets and product displays in line with brand standards.
- Store Operations: Executed daily opening/closing procedures, conducted administrative tasks, and performed inventory audits to maintain operational integrity.
- Collaborated with district managers to align store strategies with corporate objectives.: Participated in district conference calls to review store KPIs and upcoming promotions.
Education
Skills
Staff management
Guest relations/ hospitality
High-volume service
Upselling
Wine and liquor ordering
Inventory
Toast POS expertise
Food running and expo
Staff training
Team collaboration
Precise service
Communication
French wine expertise
Timeline
General Manager/ Lead Server
Caprice Bistro
12.2022 - 08.2026Read More
Assistant General Manager
Cafe Monte
03.2021 - 10.2022Read More
Assistant General Manager
Tommy Hilfiger
04.2019 - 03.2021Read More
University of North Carolina At Charlotte
Read More