Elliott Oldham
Inkster,MI
Summary
Experienced Disability claims professional determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
7
7
years of professional experience
Work History
Lead Operations Supervisor
Ford Motor Company
Livonia, MI
08.2022 - 04.2024
- Manage a crew of 40+ unionized (UAW) warehouse attendants & 4 supervisors to execute the daily shipping
- Increased inbound productivity by 40%
- Increased outbound productivity by 35%
- Complete financial calculations
- Lead daily safety walks to maintain compliance with OSHA regulations and ensure employees
- Train, develop, and mentor newly hired warehouse attendants, and warehouse supervisors.
- Execute performance management by leading one-on-one and team meetings, providing ongoing coaching and feedback, and completing annual performance appraisals.
- Maintain compliance with collective bargaining agreements (CBAs); collaborate with labor representatives and HR to administer and implement disciplinary action as necessary
- Lead safety investigations to conduct root cause analyses of safety incidents; develop and implement countermeasures that mitigate the risk of such events
- Develop standardized operating procedures pertaining to quality and safety
- Service all of Ford Motor Company's overseas suppliers.
- Apply contract/policy provisions to ensure accurate eligibility and liability decisions.
- Conducted weekly meetings with staff to discuss performance, attendance, and safety issues.
- Created daily production schedules for staff members based on demand.
- Resolved conflicts between staff members by providing guidance, counseling, and coaching.
- Developed strategies for managing complex cases involving multiple conditions or issues.
- Work within fast-paced environment, with tight deadlines and the ability to balance multiple priorities.
Supplier Performance Analyst
Ford Motor Company
Dearborn, MI
08.2021 - 08.2022
- Lead root cause analysis to resolve misdirected part and vehicle shipments across 3,000+ dealerships and 100+ global Ford Motor Company/third-party distribution warehouses; locations include North America and Asia
- Work with key internal stakeholders including but not limited to: packaging, procurement, and customer service, as well as external stakeholders such as XPO Logistics to resolve customer service concerns
- Utilize ERP systems such as SAP and IMS2 to determine liability of misdirected shipments; analyze key findings including but not limited to: number of parts, number of days past due, and actively involved parties to efficiently resolve issues in a timely manner
- Assign supplier rankings based on performance; distribute urgent communications to internal and external senior leadership to provide status updates.
Operations Supervisor
Ford Motor Company
Brownstown, MI
02.2017 - 08.2021
- Manage a crew of 50+ unionized (UAW) warehouse attendants to execute the daily shipping and receiving operations for +/- 5,000 parts per day in 3,200,000 sq
- Review and interpret medical records, utilizing resources as appropriate.
- Apply contract/policy provisions to ensure accurate eligibility and liability decisions.
- Analyze key performance indicators (KPIs) including but not limited to: daily cycle time and employee attendance to assess organizational productivity and implement strategic countermeasures as necessary
- Manage an estimated 33% of the warehouse's operations across 1,200,000 sq
- Ft.; this warehouse generates 60% of Ford's Customer Service Profit
- Work cross-functionally with key internal stakeholders including procurement, supply chain, and quality to ensure efficiency of daily operations and resolve concerns that may arise
- Lead daily safety walks to maintain compliance with OSHA regulations and ensure employees are wearing mandated PPE
- Train, develop, and mentor newly hired warehouse attendants and warehouse supervisors
- Execute performance management by leading one-on-one and team meetings, providing ongoing coaching and feedback, and completing annual performance appraisals
- Maintain compliance with collective bargaining agreements (CBAs); collaborate with labor representatives and HR to administer and implement disciplinary action as necessary
- Lead safety investigations to conduct root cause analyses of safety incidents; develop and implement countermeasures that mitigate the risk of such events
- Develop standardized operating procedures pertaining to quality and safety
- Reduced cycle time from four days to 24 hours over a three-month period through providing additional training and coaching to employees.
Education
Masters Of Business Administration (MBA) -
Davenport University
08.2021
Bachelor of Multidisciplinary Studies -
University of texas at El Paso
05.2017
Skills
- Team Leadership
- Operations Management
- Performance Management
- Supply Chain Management
- Continuous Process Improvement
- Analytical and Math skills
- Project Management
- Human Resources (HR)
- Candidate Selection
- Employee/Labor Relations
- Employee Engagement & Retention
- Training & Development
- Strategic Planning
- Automotive Industry
- Data (KPI) Analysis
- MS Office Suite
- Customer service
- Communication
- Microsoft & Excell
- SAP, MMP, SOP, Word
- Organizational, Time management
Leadership Experience
- The Motown Dreamteam Foundation, Detroit, MI, 2018, Present, Summer Day camp offering sports training and tutoring services (MATH, COMPUTER SKILLS, FINANCIAL LITERACY, SPEECH), Serviced over 200 kids (Boys and Girls) Ages 8-17, Assisted over 100 Kids earn full scholarships for academia and athletic
- Offensive Coordinator/Wide Receiver Football Coach, Ferndale, MI, 08/01/18, 08/01/20, League Champs 2018, OAA Blue Division #1 Scoring offense
Timeline
Lead Operations Supervisor
Ford Motor Company
08.2022 - 04.2024
Supplier Performance Analyst
Ford Motor Company
08.2021 - 08.2022
Operations Supervisor
Ford Motor Company
02.2017 - 08.2021
Masters Of Business Administration (MBA) -
Davenport University
Bachelor of Multidisciplinary Studies -
University of texas at El Paso
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