ELLIS BUSSEY
Metairie,Louisiana
Summary
Dedicated and organized independent field adjuster with 8+ years of experience handling 1500+ closed claims in Symbility and 500+ in Xactimate. On track for HAAG Certification in 2023. Strong background in customer service and crisis management. Willing to travel globally. Committed to building long-term relationships with IA firms. Specializing in claims processing, policy evaluation, claims review, and data entry. Proven track record of efficiently processing high volumes of claims while maintaining strict company standards. Focus on delivering exceptional customer service and fostering positive customer connections.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Complex Claims Residential Adjuster
Brush Country Claims
10.2024 - 01.2025
- I inspected large loss properties in the mountains of North Carolina due to a mudslide during Hurricane Helene.
- Due to lack of service and resources this was a very independent deployment that I had to find the locations safely, provide excellent customer service with compassion and complete very large damaged properties estimates in a timely fashion.
- Maintained contact with claimants and attorneys to determine treatment status.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Evaluated insurance claims to determine coverage and liability.
- Conducted thorough investigations to gather evidence and assess damages.
- Collaborated with policyholders, contractors, and legal teams for resolution.
- Prepared detailed reports outlining findings and recommendations for claims processing.
Independent Adjuster
Olympia Claim Service
06.2023 - 08.2023
- Completed over 70 hail and storm field claims
- All written in Symbility.
- Carrier was Shelter Insurance
- All claims submitted within 72 hours after inspection or less.
- No ladder assist needed.
- Completed with Hover (certified)
- Monitored changes in industry regulations that may have an impact on claim processing procedures.
- Utilized problem-solving techniques for successful resolution of customer disputes.
- Ellis Bussey (Bussey Catastrophe LLC)
CAT Adjuster
CRU Adjusters
- Completed over 150 Hurricane Claims for CRU Adjusters
- Worked clean up months later from 3 hurricanes in Orange Beach Alabama
- Worked Texas gas plant explosion in Beaumont, TX for Global Risk Solutions
- (7 month deployment) Orange Beach Alabama - May 2021 (30 claims) Iowa Hail Storm- July 2021 Hurricane Season 2020
Independent Adjuster
Olympia Claim Service
05.2023 - 07.2023
- Completed over 75 hail damage claims.
- No Ladder Assist Required
- All Claims completed in Symbility.
- Assisted with clean up after the event had concluded.
- Reviewed claim forms for accuracy and completeness prior to submission.
- Ellis Bussey (Bussey Catastrophe LLC)
Independent Adjuster
Brush Country Claims
04.2023 - 05.2023
- Completed 80 hail roof claims with no reopens.
- Established proficiency at communicating policy endorsements with insured per requirement of Shelter Insurance Policy.
- All Symbility Claims.
- Ellis Bussey (Bussey Catastrophe LLC)
Independent Adjuster
Advanced Adjusting Ltd I
09.2022 - 12.2022
- Completed and closed over 110 field claims.
- All Symbility claims with Hover certification.
- Claim close time within 48 hours of inspections.
- Answered customer inquiries to communicate active claim estimate updates.
- Ellis Bussey (Bussey Catastrophe LLC)
Independent Adjuster
CRU Adjusters
08.2020 - 01.2021
- Completed over 150 hurricane claims.
- Assisted with clean up claims after the event had concluded.
- All claims completed through Symbility.
- Tower Hill and QBE Claims.
- Ellis Bussey (Bussey Catastrophe LLC)
Residential Catastrophe Adjuster
AmerAdjust
07.2024 - 08.2024
- Handled total loss and flood claims.
- Evaluated property damage claims for accuracy and compliance with policy guidelines.
- Streamlined the estimation process using advanced software tools like Xactimate for more accurate cost projections.
- Communicated effectively with claimants to gather necessary documentation and information.
- Collaborated with underwriting teams to assess risk factors associated with catastrophic events.
- Conducted thorough investigations into loss circumstances, ensuring all evidence was documented.
Environmental Claims Adjuster
Worley Catastrophe
09.2018 - 04.2019
- Analyzed claim documentation for accuracy and completeness, facilitating timely resolution.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Maintained contact with claimants and attorneys to determine treatment status.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
Auto Catastrophe Adjuster
Worley Catastrophe (State Farm Carrier)
05.2018 - 09.2018
- Learned and was trained on Audatex software
- Was trained on the State Farm system and provided Alias.
- Provided exceptional customer service by addressing policyholder inquiries and concerns promptly.
- Utilized industry software to manage claims documentation and ensure compliance with regulations.
- Communicated findings effectively to support efficient resolution of complex claims cases.
- Investigated and assessed damage to property and reviewed property damage estimates.
Education
Business Administration
Northwestern State University
Natchitoches, LouisianaSkills
- Xactimate Level 2
- Symbility Expert
- Hover Expert
- ITEL Expert with Mobile Kit
- Reliability
- Computer Skills
- Claims investigation
- Damage assessment
- Policy interpretation
- Property valuation
- Critical thinking
- Quality control
- Certified claims professional (CCP)
Certification
- State Farm Alias: YPG2
- Liberty Mutual Certified
- NFIP Flood Certified
- Allstate Certified
- Hover Certification
- Louisiana Citizens Certified
LANGUAGES
English Native
Spanish Conversational
LICENSES HELD
- DHA: Louisiana
- Texas
- New York
- Alabama
- Mississippi
- Arkansas
- New Jersey
- Minnesota
Relevant Coursework
Business Ethics
Timeline
Complex Claims Residential Adjuster
Brush Country Claims
10.2024 - 01.2025
Residential Catastrophe Adjuster
AmerAdjust
07.2024 - 08.2024
Independent Adjuster
Olympia Claim Service
06.2023 - 08.2023
Independent Adjuster
Olympia Claim Service
05.2023 - 07.2023
Independent Adjuster
Brush Country Claims
04.2023 - 05.2023
Independent Adjuster
Advanced Adjusting Ltd I
09.2022 - 12.2022
Independent Adjuster
CRU Adjusters
08.2020 - 01.2021
Environmental Claims Adjuster
Worley Catastrophe
09.2018 - 04.2019
Auto Catastrophe Adjuster
Worley Catastrophe (State Farm Carrier)
05.2018 - 09.2018
CAT Adjuster
CRU Adjusters
Business Administration
Northwestern State University
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