Ellis Maldonado
Lakeland,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Insurance Claims Specialist
GEICO
06.2022 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Followed up with customers on unresolved issues.
- Conducted full claim investigations and reported updates and legal actions.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
Eligibility Specialist
Heartland For Children
08.2014 - 01.2022
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Engaged wider departments in accurate, timely paperwork completion.
Scanner Clerk
Citizens Bank And Trust/Spherion
11.2012 - 08.2014
- Gathered, sorted and scanned documents to enter into computer system.
- Labeled digital files and document details using predetermined naming conventions.
- Archived documents to locate quickly by strictly following storage methods.
- Provided access to records for digital and non-digital storage and retrieval.
- Organized documents by color coding, classifying and indexing under special headings and categories.
Information Systems Specialist
Publix/Temporary Contract Position
11.2010 - 05.2011
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Diagnosed and resolved hardware and software issues.
- Planned and implemented upgrades to system hardware and software.
- Diagnosed and executed resolution for network and server issues.
Scanner Clerk
IBM
03.2010 - 11.2010
- Gathered, sorted and scanned documents to enter into computer system.
- Provided access to records for digital and non-digital storage and retrieval.
- Carefully reviewed all documents and reports for completeness and accuracy.
Accounts Receivable Specialist
Southern Wine And Spirits
07.2007 - 03.2010
- Monitored accounts to verify compliance with payment terms and schedules.
- Utilized Microsoft Excel, QuickBooks and Oracle software to manage invoices and payments.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Developed and maintained positive relationships with clients to maximize collections.
Education
Pharmacy Technician
Everest University
Lakeland, FL06.2012
Computer Office Technology
Florida Career Institute
Lakeland, FL05.2001
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL05.1997
Skills
- Eligibility Determination
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Microsoft Office
- Proficient in AS400
- Active Listening
- Records Management
- Critical Thinking
- Compliance Management
Languages
Spanish
Native or Bilingual
Timeline
Insurance Claims Specialist
GEICO
06.2022 - Current
Eligibility Specialist
Heartland For Children
08.2014 - 01.2022
Scanner Clerk
Citizens Bank And Trust/Spherion
11.2012 - 08.2014
Information Systems Specialist
Publix/Temporary Contract Position
11.2010 - 05.2011
Scanner Clerk
IBM
03.2010 - 11.2010
Accounts Receivable Specialist
Southern Wine And Spirits
07.2007 - 03.2010
Pharmacy Technician
Everest University
Computer Office Technology
Florida Career Institute
High School Diploma -
Lake Gibson Senior High School
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