Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ellis Mihalkovitz

Toms River,NJ

Summary

Flexible hard worker ready to learn and contribute to team success. Goal-driven service manager offering over 17 years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Manager

Ocean Beach Marina
Lavallette, NJ
05.2017 - 07.2024
  • Resolved customer complaints in a timely manner.
  • Analyzed existing processes for potential cost savings initiatives.
  • Trained new employees (techs, service writers, parts manager).
  • Resolved customer complaints quickly and effectively.
  • Managed inventory levels of parts necessary for servicing customers' needs.
  • Developed and maintained relationships with customers, vendors, and suppliers.
  • Collaborated with customers to offer solutions to service needs.
  • Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
  • Solve any warranty claims with Yamaha and Mercury.
  • Work with insurance companies to complete claims. Diagnosis, estimates (parts and labor) and complete repairs.
  • Analyzed competitive offerings to ensure the service department remained competitive.
  • Managed prioritization and delegation of daily work schedule to ensure timely completion of jobs.
  • Created written estimates and obtained customer consent to proceed.
  • Handled customer complaints and resolved issues promptly to maintain positive relationships.
  • Addressed customer questions and concerns regarding products and services.
  • Oversaw daily operations of the service department, including scheduling and workflow management.
  • Led the recruitment and hiring process for new service department staff.
  • Reviewed completed work to verify consistency, quality, and conformance.

Marine Engine Technician

Ocean Beach Marina
Lavallette, NJ
05.2007 - 05.2017
  • Obtained certification as a Mercruiser and Yamaha Technician. Obtained training in Mercury Outboard Engines as well as hands-on experience with Volvo Penta I/O engines.
  • Resolved customer complaints regarding engine performance issues.
  • Tested repaired engines to ensure proper functioning of all components.
  • Operated hoists and cranes while lifting heavy engine components into place.
  • Diagnosed mechanical problems using computerized diagnostic equipment.
  • Performed routine maintenance on engines, such as changing oil and filters.
  • Installation of electronics such as GPS, Radar, stereo systems
  • Conducted sea trials before and after repair services.

Education

Inboard & Outboard, Sterndrive & Diesel Engines

Wyotech - Daytona Beach
Daytona Beach, FL
03-2007

High School Diploma -

Central Reginal High School
Bayville, NJ
06-2004

Some College (No Degree) -

Cape Fear Community College
Wilmington, NC

Skills

  • Proficient in Dockmaster, MercNET & YMBS
  • Service Scheduling
  • Customer Service
  • New Employee Hiring
  • Estimating and Quoting
  • Employee Training and Development
  • Schedule Management
  • Relationship Building
  • Technical Troubleshooting
  • Proficient in trailering & blocking boats
  • Experience with marine boat forklifts
  • Proficient in inventory management

Certification

  • NJ Boaters License
  • Mercruiser Certified
  • Mercury Outboard experience and training
  • Yamaha Certified

Timeline

Service Manager

Ocean Beach Marina
05.2017 - 07.2024

Marine Engine Technician

Ocean Beach Marina
05.2007 - 05.2017

Inboard & Outboard, Sterndrive & Diesel Engines

Wyotech - Daytona Beach

High School Diploma -

Central Reginal High School

Some College (No Degree) -

Cape Fear Community College

Similar Profiles

  • Chase Neuert

    Chase NeuertChase Neuert

    Gas Attendant at Ocean Beach MarinaGas Attendant at Ocean Beach Marina

  • Kylie Duffel

    Kylie DuffelKylie Duffel

    Condo Cleaner at Ocean Isle Property Owners Association, Ocean Isle Beach NcCondo Cleaner at Ocean Isle Property Owners Association, Ocean Isle Beach Nc

  • Jessica Rubiski

    Jessica RubiskiJessica Rubiski

    Office Manager at Ocean Heights MarinaOffice Manager at Ocean Heights Marina

  • Devon Lindsay

    Devon LindsayDevon Lindsay

    Customer Service/Cashier at Sundaes The Ice Cream PlaceCustomer Service/Cashier at Sundaes The Ice Cream Place

  • Randy Myles

    Randy MylesRandy Myles

    Groundskeeper/Lead Floral Designer at America's KeswickGroundskeeper/Lead Floral Designer at America's Keswick

CREATE PROFILE
Ellis Mihalkovitz